Trust in Technology: A Socio-Technical Perspective

  • Karen Clarke
  • Gillian Hardstone
  • Mark Rouncefield
  • Ian Sommerville

Part of the Computer Supported Cooperative Work book series (CSCW, volume 36)

Table of contents

  1. Front Matter
    Pages i-xxiii
  2. Karen Clarke, Gillian Hardstone, Mark Hartswood, Rob Procter, Mark Rouncefield
    Pages 1-20
  3. Karen Clarke, John Hughes, Mark Rouncefield, Terry Hemmings
    Pages 21-38
  4. John Dobson, David Martin
    Pages 39-67
  5. Gillian Hardstone, Luciana d'Adderio, Robin Williams
    Pages 69-103
  6. Karen Clarke, John Hughes, Dave Martin, Mark Rouncefield, Ian Sommerville, Alexander Voß et al.
    Pages 105-121
  7. Dave Martin, Alexander Voβ, Corin Gurr, Rob Procter, Roger Slack, Mark Hartswood
    Pages 123-145
  8. David Martin, Mark Rouncefield, Ian Sommerville
    Pages 147-168
  9. Ian Sommerville, Guy Dewsbury, Karen Clarke, Mark Rouncefield
    Pages 169-193
  10. Alexander Voß, Rob Procter, Roger Slack, Mark Hartswood, Mark Rouncefield
    Pages 195-216
  11. Cliff B. Jones
    Pages 217-221

About this book


This book encapsulates some work done in the DIRC project concerned with trust and responsibility in socio-technical systems. It brings together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings. Computer systems can only bring about their purported benefits if functionality, users and usability are central to their design and deployment. Thus, technology can only be trusted in situ and in everyday use if these issues have been brought to bear on the process of technology design, implementation and use. The studies detailed in this book analyse the ways in which trust in technology is achieved and/or worked around in everyday situations in a range of settings - including hospitals, a steelworks, a public enquiry, the financial services sector and air traffic control. Whilst many of the authors here may already be known for their ethnographic work, this book moves on from accounts of 'field studies' to show how the DIRC project has utilised the data from these studies in an interdisciplinary fashion, involving computer scientists, software engineers and psychologists, as well as sociologists. Chapters draw on the empirical studies but are organised around analytical themes related to trust which are at the heart of the authors' socio-technical approach which shows the nuanced ways in which technology is used, ignored, refined and so on in everyday settings.


Text Usability computer computer science modeling organization responsibility trust

Editors and affiliations

  • Karen Clarke
    • 1
  • Gillian Hardstone
    • 2
  • Mark Rouncefield
    • 3
  • Ian Sommerville
    • 4
  1. 1.Department of ComputingLancaster UniversityUK
  2. 2.Research Centre for Social SciencesUniversity of EdinburghUK
  3. 3.Department of ComputingLancaster UniversityUK
  4. 4.Department of ComputingLancaster UniversityUK

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media B.V. 2006
  • Publisher Name Springer, Dordrecht
  • eBook Packages Computer Science
  • Print ISBN 978-1-4020-4257-7
  • Online ISBN 978-1-4020-4258-4
  • Series Print ISSN 1431-1496
  • Buy this book on publisher's site