Zusammenfassung
Hintergrund
Untersuchung der Patientensicht auf Case-Management bei einer verhaltenstherapeutisch-orientierten, psychoedukativen Intervention („Patient Activation foR Anxiety DIsordErS/Para-dies“) für Menschen mit Panikstörung mit/ohne Agoraphobie in der Hausarztpraxis.
Methoden
16 Patientinnen und Patienten der Interventionsgruppe (87,5 % weiblich, Durchschnittsalter: 44,3 Jahre) aus zwölf Praxen mit Panikstörung mit/ohne Agoraphobie (ICD-10: F41.0, F40.01) wurden mittels semistrukturiertem Interviewleitfaden befragt. Die Interviews wurden transkribiert und inhaltsanalytisch nach Mayring qualitativ analysiert.
Ergebnisse
Das lokale Angebot zur Behandlung der Panikstörung durch das vertraute Praxisteam wurde von den Patientinnen und Patienten positiv aufgenommen und führte zu einem engeren Verhältnis zwischen Patientinnen und Patienten und Praxisteams. Die strukturierten Monitoringanrufe durch die medizinische Fachangestellte (MFA) als Case-Managerin wurden als kontinuierliche Unterstützung und Motivation zum Selbstmanagement bewertet. Sie halfen Probanden über Phasen der Demotivation hinweg und boten eine Möglichkeit zur Selbstreflexion des Behandlungsstandes.
Schlussfolgerungen
Das durch Case-Manager unterstützte Behandlungsprogramm zu Panikstörung in Hausarztpraxen wird von den Patientinnen und Patienten positiv bewertet. Die Betreuung durch das Praxisteam kann zu einer höheren Patientenzufriedenheit, einer besseren Compliance und einer engeren Bindung an das Hausarztpraxisteam beitragen.
Abstract
Background
To investigate patients’ perspective on case management in a behaviour therapy-oriented, psychoeducational intervention („Patient Activation foR Anxiety DIsordErS /Paradies“) for patients with panic disorder with/without agoraphobia in family practice.
Methods
16 patients of the intervention group (87,5% female, mean age: 44,3 years) from 12 practices with panic disorder with/ without agoraphobia (ICD-10: F41.0, F40.01) were interviewed using a semi-structured interview guide. The interviews were transcribed and analysed qualitatively using content analysis according to Mayring.
Results
The local offer of treatment for panic disorder by the familiar practice team was positively received by the participants and led to a closer relationship between participants and practice teams. The structured monitoring calls of the medical assistant (MFA) as case manager were felt as support and motivation for self-management. They helped patients overcome phases of demotivation and provided an opportunity for self-reflection on the treatment.
Conclusions
This case manager-supported treatment programme for panic disorder in family practices was positively evaluated by the patients. The support by the practice team can contribute to higher patient satisfaction, better compliance and a closer relationship with the practice team.
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Lukaschek, K., Schöne, E., Hiller, T.S. et al. Case-Management bei Panikstörung in der Hausarztpraxis. Z Allg Med 98, 54–58 (2022). https://doi.org/10.53180/zfa.2022.0054-0058
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DOI: https://doi.org/10.53180/zfa.2022.0054-0058