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Developing Quality Scores for Auto Dealerships in a Service Network

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Abstract

The development of quality scores for remote digital assessment of enterprises in an automaker’s dealer network are developed.

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Author information

Authors and Affiliations

  1. Samara State Technical University, Samara, Russia

    N. R. Shakhov & V. N. Kozlovskii

  2. Tula State University, Tula, Russia

    S. A. Vasin

Authors
  1. N. R. Shakhov
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  2. V. N. Kozlovskii
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  3. S. A. Vasin
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Corresponding authors

Correspondence to N. R. Shakhov, V. N. Kozlovskii or S. A. Vasin.

Additional information

Translated by B. Gilbert

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Cite this article

Shakhov, N.R., Kozlovskii, V.N. & Vasin, S.A. Developing Quality Scores for Auto Dealerships in a Service Network. Russ. Engin. Res. 42, 738–742 (2022). https://doi.org/10.3103/S1068798X22070280

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  • DOI: https://doi.org/10.3103/S1068798X22070280

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