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Remote Digital Quality Assessment of Auto Dealerships in a Service Network

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Abstract

Basic principles of a system for remote digital quality assessment of dealers in an automaker’s network are developed.

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REFERENCES

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  2. Godlevskii, V.E., Plotnikov, A.N., and Yunak, G.L., Primenenie statisticheskikh metodov v avtomobilestroenii (Application of Statistical Methods in the Automotive Industry), Vasil’chuk, A.V., Ed., Samara: Perspektiva, 2003.

  3. Godlevskii, V.E. and Yunak, G.L., Menedzhment kachestva v avtomobilestroenii: Monografiya (Quality Management in the Automotive Industry: Monograph), Vasil’chuk, A.V., Ed., Samara: Ofort–Akad. Inzhin. Tsentr, 2005.

  4. Shanin, S.A., Improving the methods and tools of the vehicle quality monitoring system in operation, Extended Abstract of Cand. Sci. (Eng.) Dissertation, Samara, 2018.

  5. Dement’ev, S.A., Development and implementation of a corporate system for assessing the quality of the company’s car service network, Cand. Sci. (Eng.) Dissertation, Tolyatti, 2017.

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Authors and Affiliations

  1. Samara State Technical University, Samara, Russia

    N. R. Shakhov & V. N. Kozlovskii

  2. Tula State University, Tula, Russia

    S. A. Vasin

Authors
  1. N. R. Shakhov
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  2. V. N. Kozlovskii
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  3. S. A. Vasin
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Corresponding authors

Correspondence to N. R. Shakhov, V. N. Kozlovskii or S. A. Vasin.

Additional information

Translated by B. Gilbert

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Shakhov, N.R., Kozlovskii, V.N. & Vasin, S.A. Remote Digital Quality Assessment of Auto Dealerships in a Service Network. Russ. Engin. Res. 42, 734–737 (2022). https://doi.org/10.3103/S1068798X22070279

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  • DOI: https://doi.org/10.3103/S1068798X22070279

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