Abstract
Organizations today need new approaches to assessing their activity. Means of assessing the prospects for aviation infrastructure are analyzed. A system of key performance indicators, including quality indices, is investigated. An approach to evaluating the effectiveness of internal business processes permits comprehensive assessment in terms of indices of different importance; comparison of the conditions and results of infrastructure activities; and identification of the causes of negative changes. An integral indicator permits quality assessment of airport processes and comprehensive assessment of the effectiveness of internal business processes.
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Translated by B. Gilbert
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Surkova, E.V., Mazhaiskii, Y.A. Comprehensive Assessment of Airport Infrastructure Operation. Russ. Engin. Res. 42, 405–407 (2022). https://doi.org/10.3103/S1068798X22040281
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DOI: https://doi.org/10.3103/S1068798X22040281