Skip to main content
Log in

Dentist-patient communication as perceived by patients in Riyadh, Saudi Arabia

  • Original Papers
  • Published:
International Journal of Occupational Medicine and Environmental Health

Abstract

Objectives

The aim of this study was to assess patient-dentist communication and to evaluate the factors affecting it among Saudi patients and its effect on satisfaction.

Materials and Methods

A self-administered questionnaire was designed for this survey with 5-scale Likert-type statements.

Results

Patients’ main concern was the courtesy followed by information interaction, moral support, explaining the procedure and understanding of the patient’s feelings. These were the factors that contributed positively to good communication and satisfaction.

Conclusion

It could be concluded that Saudi dentist possess a satisfactory ability to communicate with their patients.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  1. Choi Y, Dodd V, Watson J, Tomar SL, Logan HL, Edwards H. Perspectives of African Americans and dentists concerning dentist-patient communication on oral cancer screening. Patient Edu Couns 2008;71:41–51.

    Article  Google Scholar 

  2. Gale EN, Carlsson SG, Eriksson A, Jontell M. Effects of dentists’ behaviour on patients’ attitudes. J Am Dent Assoc 1984;109(3):444–446.

    PubMed  CAS  Google Scholar 

  3. Corah NL, O’shea RM, Bissell GD. The dentist-patient relationship: perceptions by patients of dentist behaviour in relation to satisfaction and anxiety. J Am Dent Assoc 1985;111(3):443–446.

    PubMed  CAS  Google Scholar 

  4. Corah NL, O’shea RM, Bissell GD, Thines TJ, Mendola P. The dentist-patient relationship: perceived dentist behaviours that reduce patient anxiety and increase satisfaction. J Am Dent Assoc 1988;116(1):73–76.

    PubMed  CAS  Google Scholar 

  5. Lahti S, Tuutti H, Hausen H, Kaarlanen R. Patients’ expectations of an ideal dentist and their views concerning the dentist they visited: do the views conform to the expectations and what determines how well they conform? Commun Dent Oral Epidemiol 1996;24(4):240–244.

    Article  CAS  Google Scholar 

  6. William S, Weinman J, Dale J. Doctor-patient communication and patient satisfaction: a review. Family Practice 1998;15:480–492.

    Article  Google Scholar 

  7. Kurtz SM. Doctor-Patient Communication: Principles and Practices. Can J Neurol Sci 2002;29Suppl. 2:S23–S29.

    PubMed  Google Scholar 

  8. Koerber A, Gajendra S, Fulford RL, BeGole E, Evans CA. An Exploratory Study of Orthodontic Resident Communication by Patient Race and Ethnicity. J Dent Edu 2004;68(5):553–562.

    Google Scholar 

  9. Bartlett G, Blais R, Robyn Tamblyn R, Richard J. Clermont RJ, Mac Gibbon B. Impact of patient communication problems on the risk of preventable adverse events in acute care settings. CMAJ 2008;178(12):1555–1562.

    Article  PubMed  Google Scholar 

  10. Lukoschek P, Fazzari M, Marantz P. Patient and physician factors predict patients’ comprehension of health information. Patient Edu Couns 2003;50:201–210.

    Article  Google Scholar 

  11. Graugaard PK, Finset A. Trait Anxiety and Reactions to Patient-Centered and Doctor-Centered Styles of Communication: An Experimental Study. Psychosom Med 2000;62(1):33–39.

    PubMed  CAS  Google Scholar 

  12. Street R. Information giving in medical consultations: the influence of patients communicative styles and personal characteristics. Soc Sci Med 1991;32(5):541–548.

    Article  PubMed  Google Scholar 

  13. Waitzkin H. Information giving in medical care. J Health Soc Behav 1985;26:81–101.

    Article  PubMed  CAS  Google Scholar 

  14. Willems S, De Maesschalck S, Deveugele M, Derese A, De Maeseneer J. Socio-economic status of the patient and doctor-patient communication: does it make a difference? Patient Edu Couns 2005;56:139–146.

    Article  CAS  Google Scholar 

  15. Parker MA. A perspective on doctor-patient communication in the dental office. NC Med J 2007;68(5):365–367.

    Google Scholar 

  16. Lahti S, Tuutti H, Hausen H, Kaariainen R. Dentist and patient opinions about the ideal dentist and patient: developing a compact questionnaire. Commun Dent Oral Epidemiol 1992;20(4):229–234.

    Article  CAS  Google Scholar 

  17. Lahti S, Tuutti H, Hausen H, Kaariainen R. Comparison of ideal and actual behavior of patients and dentists during dental treatment. Commun Dent Oral Epidemiol 1995;23(6):374–378.

    Article  CAS  Google Scholar 

  18. Lahti S, Tuutti H, Hausen H, Kaariainen R. Opinions of different subgroups of dentists and patients about the ideal dentist and the ideal patient. Commun Dent Oral Epidemiol 1995;23(2):89–94.

    Article  CAS  Google Scholar 

  19. Sondell K, Soderfeldt B, Palmqvist S. Dentist-patient communication and patient satisfaction in prosthetic dentistry. Int J Prosthodont 2002;15(1):28–37.

    PubMed  Google Scholar 

  20. Murray E, Lo B, Pollack L, Donelan K, and Lee K. Direct-to-Consumer Advertising: Physicians’ Views of Its Effects on Quality of Care and the Doctor-Patient Relationship. J Am Board Fam Pract 2003;16:513–524.

    Article  PubMed  Google Scholar 

  21. Hu J, Yu H, Shao J, Li Z, Wang J, Wang Y. An evaluation of the Dental 3D Multimedia System on dentist-patient interactions: A report from China. Int J Med Inform 2008;77(10):670–678.

    Article  PubMed  Google Scholar 

  22. Lahti S, Verkasalo M, Hausen H, Tuutti H. Ideal role behaviours as seen by dentists and patients themselves and by their role partners: do they differ? Commun Dent Oral Epidemiol 1996;24(4):245–248.

    Article  CAS  Google Scholar 

  23. Lings P, Evans P, Seamark D, Seamark C, Sweeney K, Dixon M, et al. The doctor-patient relationship in US primary care. J R Soc Med 2003;96:180–184.

    Article  PubMed  Google Scholar 

  24. Schouten BC, Eijkman MA, Hoogstraten J. Dentists’ and patients’ communicative behaviour and their satisfaction with the dental encounter. Commun Dent Health 2003;20(1):11–15.

    CAS  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Azizah Al-Mobeeriek.

About this article

Cite this article

Al-Mobeeriek, A. Dentist-patient communication as perceived by patients in Riyadh, Saudi Arabia. IJOMEH 25, 89–96 (2012). https://doi.org/10.2478/s13382-012-0001-2

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.2478/s13382-012-0001-2

Key words

Navigation