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Weiterführende Literatur
Ameen, N., Tarhini, A., Reppel, A., & Anand, A. (2021). Customer experiences in the age of artificial intelligence. Computers in Human Behavior, 106548, 114.
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Barenkamp, M. Datenschutz, -sicherheit und Servicekomfort moderner Anwendungen der Künstlichen Intelligenz. Wirtsch Inform Manag 14, 20–26 (2022). https://doi.org/10.1365/s35764-021-00378-z
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DOI: https://doi.org/10.1365/s35764-021-00378-z