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Effizienzsteigerung durch Prozess-Controlling im Shared Service Center

  • INDUSTRIALISIERUNG DES CONTROLLINGS
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Controlling & Management Aims and scope

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Literatur

  1. Martin Perez, N.: Service Center Organisation – Neue Formen der Steuerung von internen Dienstleistungseinheiten unter besonderer Berücksichtigung von Shared Services, GABLER, Oktober 2008.

  2. Pampel, J./Reimann, A./Fischer, T.: Shared Service Center Controlling – Ergebnisse einer empirischen Erhebung, in KPMG Studie, 2007.

  3. Sterzenbach, S.: Shared Service Center-Controlling – Theoretische Ausgestaltung und empirische Befunde in deutschen Unternehmen, PETER LANG, Frankfurt: 2010.

  4. Daniel, F./Barkaoui, K./Dustdar, S. (Eds.): BPM 2011 Workshops, Part I, LNBIP 99, Springer-Verlag, 2012, pp. 169 – 194, (Zugriff: http://www.win.tue.nl/ieeetfpm/lib/exe/fetch.php?media=shared:pmm-german-v1.pdf)

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Authors
  1. Thilo Rau
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  2. Stefanie Buck
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  3. Caroline Butschal
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Rau, T., Buck, S. & Butschal, C. Effizienzsteigerung durch Prozess-Controlling im Shared Service Center. Z Control Manag 56 (Suppl 3), 63–68 (2012). https://doi.org/10.1365/s12176-012-0645-6

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  • DOI: https://doi.org/10.1365/s12176-012-0645-6

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