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Customer-Care-Center-Qualität: Messung und Nutzung

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Correspondence to Zanna van der Aa.

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van der Aa, Z., Bloemer, J., Henseler, J. et al. Customer-Care-Center-Qualität: Messung und Nutzung. Mark Rev St. Gallen 30, 16–24 (2013). https://doi.org/10.1365/s11621-013-0231-0

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