Guidelines recommend biopsychosocial frameworks for low back pain (LBP) management and avoidance of inappropriate imaging [1,2,3]. In clinical practice, care strategies are not always aligned with evidence and guidelines even though LBP is the most common disabling health condition worldwide [4, 5]. Unhelpful beliefs, attitudes and inappropriate imaging are common [6, 7]. A specific cause of pain can only be found for a small percentage of LBP patients, and over 90% are classified as having non-specific pain [8]. LBP is a complex condition in which biological, psychological, and social factors impact on both the experience of back pain and the associated disability [3, 9]. Risk factors for poor prognosis of LBP include high pain intensity, adverse subjective belief of long-lasting pain, low self-efficacy (i.e. confidence in one’s own ability to get on with life despite the pain), passive coping strategies, high catastrophizing and fear avoidance beliefs, depression, sleep problems, psychological distress, low education and social class, and unemployment [3, 4, 10,11,12].

In addition to patient-related factors and management, professional and health care system-related factors also affect the outcomes of patients with LBP. Such factors include imaging policy, patient education, the attitudes and beliefs of health care professionals, and the timing of rehabilitation [2, 13, 14].

Imaging findings of degeneration of the lumbar spine are also prevalent among asymptomatic adults [15, 16]. Imaging of LBP patients without indications of serious underlying conditions does not improve clinical outcomes [17]. On the contrary, early magnetic resonance imaging (MRI) may be even harmful for LBP patients [18, 19]. Early MRI is associated with additional examinations, injections, operations, and increased health care utilization and costs [20, 21]. Adding epidemiologic data to MRI reports may decrease specialist consultations, repeated imaging and narcotics prescriptions, whereas no effect has been shown on the rate of operations and injections [22, 23]. Comprehensive evidence-based information on LBP is more beneficial than imaging. Patient education based on the biopsychosocial model has shown to be an effective strategy for modifying beliefs about LBP, minimizing its consequences and improving treatment compliance [24, 25]. Appropriate patient education can reduce pain and disability in the short term [26]. Even simple patient information has shown to be cost-effective and to produce savings in the costs of managing mild low back symptoms in occupational settings [27].

Practitioners’ beliefs affect how they explain pain to the patient and what kind of care they choose [28, 29]. Non-pharmacological treatment considering psychosocial factors is not given, as LBP guidelines and evidence suggest, if the attitudes and beliefs of the treating physician are biomedical [30]. It also matters which type of health care professional first sees the patient. Direct access to a physiotherapist (PT) reduces waiting times, improves outcomes through earlier access to care, prevents acute problems becoming chronic, reduces long-term pain and disability, and decreases time off work [14, 31]. Direct access to a PT has resulted in high satisfaction among both patients and PTs [14]. In Finland, direct access to a PT due to musculoskeletal symptoms has been observed to reduce the number of general practitioner (GP) visits, with only 4% of patients with direct PT access being referred to a GP [32].

Treatment of LBP should address the complexity of biological, psychological and social factors [33]. The risk of prolonged disability due to pain varies among patients, which can be seen during the first health care visit [34, 35]. Standardized questionnaires can be used for risk identification because professionals’ ability to identify psychosocial risk factors is limited even if they have been trained [36]. The STarT Back Tool (SBT) questionnaire allocates LBP patients to low-, medium- or high-risk groups of persistent disabling back pain [37]. The SBT has been validated in Finnish [38]. Using the SBT as a screening method for the classification-based approach has shown to improve the effectiveness of LBP treatment in primary care [37]. Successful use of a classification-based approach using SBT as a screening method has shown significant improvements in patient disability outcomes, halving time off work without increasing health care costs [39]. On the other hand, if its implementation has been deficient or unfeasible, no effects have been found [40].

In order to be able to provide evidence-based care, it is essential that health care organizations ensure that the correct options are feasible for professionals by, for example, providing them with sufficient knowledge and training [41] and systematically identifying patients’ individual risk factors35. Using classification-based care pathways may enable the optimization of patients’ treatment and the use of limited health care resources. Written local policy information, support of electronic patient registry functions, education of professionals, successful co-operation between professionals, and a patient education booklet supporting evidence-based care could all enhance the implementation and effectiveness of classification-based care for LBP in primary care [42, 43]. Applying a classification-based approach throughout the care pathway is likely to present a major opportunity to enhance cost-effectiveness of LBP treatments in primary care and hence reduce LBP-related disability.

We hypothesize that a classification-based approach, which includes providing the correct information and a new means for professionals to assess and treat LBP patients according to their individual risk profile, will optimize the treatment of patients as well as the use of health care resources. We further assume that the classification-based approach will be effective and save costs in comparison to current best practice.


The aim of this study is to investigate whether the classification-based approach to LBP patients and the education of professionals in primary care improves patients’ functional ability and quality of life and reduces work disability in both the short (over the first 3 months) and long term (over the first year). Furthermore, we aim to evaluate the cost-effectiveness of this approach in comparison to current best practice, using direct costs such as visits to health care professionals, referrals to MRI, and pain medication; and indirect costs such as sick leaves and disability pensions. A secondary objective is to evaluate whether education can change professionals’ attitudes towards LBP and its treatment by following their attitudes, beliefs and satisfaction related to the treatment process.

Trial design

We will use the Benchmarking Controlled Trial (BCT) as our study design [44]. The BCT enables the evaluation of differences in effectiveness between clinical pathways and complex interventions targeting health care system factors [45]. It also documents and takes into consideration the characteristics of regional health care systems or organizations.

Methods/ design

Study setting

We have selected three primary health care regions for the study, which are described in Table 1. First, ESSOTE (Etelä-Savon sosiaali- ja terveyspalvelut, The South Savo social and health care authority), which consists of the city of Mikkeli (population approx. 54,000) and smaller areas around Mikkeli (Hirvensalmi, Mäntyharju, Puumala, Juva, Pertunmaa, Kangasniemi) and has been one joint health care region since 2017. Second, EKSOTE (Etelä-Karjalan sosiaali- ja terveyspiiri, South Karelia social and health care district), which is a joint municipality authority of the South Karelia region, and comprises nine municipalities: Lappeenranta, Lemi, Luumäki, Imatra, Parikkala, Rautjärvi, Ruokolahti, Savitaipale, and Taipalsaari. Of these, the city of Lappeenranta is the largest, with approximately 72,000 inhabitants. Rovaniemi city is the study’s third health care region and contains four health care centres: Pulkamontie, Urheilukatu, Metsäruusuntie and Rinteenkulma (population covered approx. 62,000). All general physicians and PTs in the study’s health care centres will be invited to participate in the study. The patients will be recruited by health care professionals during their normal appointments.

Table 1 Statistics of health care regions

Eligibility criteria

All patients aged 18–65 who contact health care due to LBP, either with or without radicular pain, will be included in the study. Exclusion criteria are: 1) Age under 18 or over 65; 2) First patient-reported contact with health care due to LBP and episode lasting less than 2 weeks; 3) Suspicion of a serious cause of LBP or LBP requiring urgent care. Patients will receive written information on the study. Only patients who sign the consent form will be included in the study.


The intervention implements the classification-based biopsychosocial approach to LBP patients in primary care. Table 2 describes the elements of implementation. We will use the SBT for classification. The SBT consists of eight items (or themes): bothersomeness, referred leg pain, comorbid pain, disability (two questions), catastrophizing, fear, anxiety, and depressive symptoms. The response alternatives to Items 1–8 are “agree= 1 point” or “disagree = 0 point”. Item 9 has five options, of which the two highest responses will be counted as one point. Thus, the maximum total score range will be 0–9. In addition, the psychosocial subscale will be derived from Questions 5–9 (range 0–5). The following risk groups will be formed: 1) Low-risk (total score of 3 or less); 2) Medium-risk (total score of 4 or more and psychosocial subscale score of 3 or less); and 3) High-risk (total score and psychosocial subscale score of 4 or more) [39].

Table 2 Elements of implementation

Organizational level

We will evaluate all the possible pathways for the patients with LBP in each health care region. Direct access to a PT will be emphasized. For nurse appointments, premeditated phrases will be taught and integrated into the electronic patient record system. Local practices within each health care region will be modified to enable easy access to care according to risk classification. Local practitioners and managers such as the clinical director of the GPs, the nurse manager in primary care, and the manager of the PTs will be involved when modifying the pathways according to regional specific facilities and resources. All the health care professionals involved in the LBP patients’ care will be informed of the new care pathways. Education on the new strategies will be organized for professionals and written information will be given to each health care region. Figure 1 shows the aim of the care pathway and the detailed strategies for achieving it will be locally planned for each health care region. Table 3 describes the health care region-specific challenges and strengths during the implementation process. Co-operation between public health care and occupational health service organizations will be enhanced through joint education (not possible in Rovaniemi).

Fig. 1
figure 1

Aim of care pathway

Table 3 Health care region-specific challenges and strengths during implementation process

Professional level

We will improve the implementation of the classification-based approach by educating professionals (nurses, PTs, physicians). The education seminar programmes are available in the supplementary information. Education will improve the implementation of the new care strategy and aims to enable professionals to equally transfer correct information from health care to all patients. The education will be provided by Professor of Physiatry, Jaro Karppinen, MD; Anna Sofia Simula, Specialist in General Medicine; Riikka Holopainen, Physiotherapist, MSc; Mikko Lausmaa, OMT Physiotherapist; and Maija Paukkunen, Occupational Physiotherapist. Jaro Karppinen is a specialist in Physical and Rehabilitation Medicine and has published over 200 peer-reviewed papers on musculoskeletal problems, including randomized controlled interventions among LBP patients. Anna Sofia Simula is an experienced clinician in the field of pain and has wide-ranging practical knowledge of health care services and organizations. All the trainers are experienced in using and teaching the biopsychosocial approach.

The PTs will receive 4 days (28 h) of education in biopsychosocially-oriented individualized physical therapy and classification-based care. The training will carefully cover the physiology of LBP from the biopsychosocial perspective, evidence-based care, and low value care. The main messages of the training will include a biopsychosocial explanation for pain, therapeutic alliance, validation and avoidance of invalidation, avoidance of unhelpful/harmful messages and unnecessary imaging in non-specific LBP. It will also contain an assessment of individual psychosocial factors (using SBT and the short version of Örebro Musculoskeletal Pain Screening Questionnaire) and individualized care plans in accordance with the risk classification, and demo patients’ cases. Listening and interaction will be highlighted. In the EKSOTE region, the PTs willing to treat high-risk patients will receive an extra half day of group training and personal mentoring for at least 3 months. Mentoring will include discussions in groups/pairs, accompanied by patient appointments of a colleague and goal-directed learning tasks related to their own work and clinical patients.

For physicians, we will provide a four-hour education session. Its four main themes will be: imaging issues, SBT, lifestyle factors, and work disability. We will discuss the relevance of lumbar MRI findings, such as the prevalence of findings among asymptomatic adults and the disadvantages of imaging. We will also teach key pain medication issues. The role of physiotherapy will be emphasized. The physicians will also be taught the main principles of biopsychosocially-oriented individualized care.

For the nurses we will conduct two two-hour sessions, which will include data on the natural course of LBP, the harm of nocebo messages that health care providers give patients, risk classification using the SBT and the current treatment principles and pathways. Premeditated phrases in electronic medical records will enhance patient history clarification and classification-based care guidance.

The professionals will systematically use the SBT with all their LBP patients and will make individual care plans for patients according to their risk profile. A patient education booklet, based on the biopsychosocial model, will be used to deliver evidence-based information on the aetiology of LBP and appropriate imaging to patients. It will also remind professionals of the biopsychosocial LBP model. The booklet has been validated and translated into Finnish (Simula et al. submitted).

Patient level

All the LBP patients will receive the patient-education booklet. They will be classified into low-, moderate- or high-risk groups during their first visit to primary health care, based on the SBT. The physicians and PTs will use the SBT as a classification method during the LBP patient’s visit. The physicians and PTs will plan the individual treatment process according to the risk classification.

Low-risk patients will receive advice on how to stay active including advice on pain medication, if appropriate. The patient education booklet will be based on the biopsychosocial model. Referral to a PT will only be scheduled when necessary.

Medium-risk patients will receive the same care as the low-risk group. However, all medium-risk patients will also be referred to physiotherapy. In addition to the clinical examination and patient advice, the PTs will evaluate their patients’ pain, fears and maladaptive behaviours. Physiotherapy will be individualized and at least one follow-up PT visit will be recommended. Each patient will have approximately two to 4 PT visits, but an individualized approach to care will be highlighted, so that exceptions can be made in each individual care plan. Co-existing symptoms will be evaluated and treated if needed. In cases of sleep problems, the patient will be referred to a sleep management group or individual guidance with a focus on non-pharmaceutical treatments, or to a psychiatric nurse in the health centre if needed. Other co-morbidities such as smoking, overweight and type 2 diabetes will be taken into consideration and the patient will be referred for further care if needed.

High-risk patients will receive a similar treatment protocol to medium-risk patients, but with an emphasis on psychosocial factors and with as short a delay a possible before starting physiotherapy (less than 1 week). Faster access to physiotherapy will be arranged using premeditated pathways for high-risk patients.

Primary outcome measure

The primary outcome will be change in PROMIS PF-20 (Patient-Reported Outcomes Measurement Information System) (short form 20a) from baseline to 12-month follow-up. A translated and validated Finnish version of the PROMIS PF-20 will be used [46, 47].

Secondary outcome measures

Pain and disability: change in PROMIS PF-20 from baseline to three-month follow-up; change in Oswestry Disability Index (ODI) from baseline to 3- and 12-month follow-up; change in SBT from baseline to 12-month follow-up.

Health-related quality of life: change in EQ-5D (EuroQol five dimensions) from baseline to 12-month follow-up.

Direct and indirect costs will be measured over the 12-month follow-up period, and will include:

  • Direct costs: Physician visits, PT visits, nurse visits, other health care clinician visits (e.g. psychologist), imaging due to LBP (x-ray/MRI/CT (computer tomography)), pain medication, and surgical and other invasive interventions.

  • Indirect costs: Days on sick leave (LBP-related and all sick leaves).

Details on prescription medicine reimbursements, as well as details on sick-leave payments are available from the nationwide registers maintained by the Social Insurance Institution of Finland (SII, Kela in Finnish). These should provide, to the nearest cent (¢), the costs paid by the health care sector in Finland for these two cost drivers. For the costs of visits to publicly provided health care we intend to use the information that the Finnish Institute for Health and Welfare (THL) gathers from Finnish hospitals, available from the Care Register for Health Care (CRHC). Secondary outcomes are described in Table 4.

Table 4 Secondary outcomes

Participant timeline

The baseline evaluation of the health care regions will contain organizational data, professional data, and patient-level data (described later). Approximately 1 year after baseline evaluation, we will implement a classification-based biopsychosocial model for the LBP patients in the study’s health care regions (Fig. 2). After implementation, the health care regions will be re-evaluated in a similar manner to that at baseline. In each region, data before the implementation will be compared to data after the implementation.

Fig. 2
figure 2

Flow chart of intervention

Sample size

The primary outcome measure for this trial is the change in PROMIS from baseline to 12-month follow-up. Our sample size calculation is based on the following hypothesis test: superiority of a classification-based approach to LBP in primary care compared to best current care. For sample size calculation, we will use G*Power 3.1. (Difference between two dependent means). The Minimal Important Difference (MID) for PROMIS PF-20 change is about 2 points, Standard Deviation (SD) is 3.66 [48]. The effect size is 0.5, and type I error rate 0.05. A sample size of 34 patients per group (health care region) would enable the detection of a difference of 2 points in PROMIS with 80% power. With a 40% drop-out rate and 6 groups (3 before and 3 after), the final sample size is 340 patients.


All GPs and PTs in the study health care centres will be invited to participate in the study. In all the centres, the clinicians (nurse, PT or physician) will receive 30 min of training on the study and eligibility criteria. After this, they will identify patients when consulted for LBP. The clinician will inform the identified patient of the study, give them patient information and ask for their consent. In most cases, the first contact and recruiting clinician is a nurse or PT, even if the patient also has a physician appointment, and this should reduce selection bias. Signed consent forms will be sent to the research nurse (out of clinic). The physicians and PTs will be informed and reminded monthly about the study via email. We will use the same recruiting strategy before and after the implementation of the classification-based approach.

Data collection, management and analyses

We will collect organizational data, professional data and patient-level data (Table 5). Organizational administrative register data will be collected directly from each health care organization and will contain no identifiable patient information. The first professional data collection will be conducted after the professionals have undergone a 15–30-min study information session. The research nurse will send a web-based questionnaire to all the physicians and PTs in the study health care units who have consented to participate in the study (Table 6). Professional data will be collected from each health care unit and will contain no identifiable individual practitioner data.

Table 5 Evaluation of health care region
Table 6 Components of professional data collection

Patient- level data will be collected through baseline and follow-up surveys at 3 months and 1 year via web-based questionnaires. The research nurse will email the patients the baseline questionnaire link after receiving their signed consent. We will aim to have the responses to the baseline questionnaires between one and 3 weeks after the consultation in the research health care unit. If an email address is missing, the research nurse will call the patient to acquire it or send them a paper version of the questionnaire. The research nurse will resend the link 1 week later if no response is received. After 2 weeks, and again after 3 weeks, the research nurse will remind the patients who have not answered and will send them a text message with a hyperlink to the questionnaire. The patients’ questionnaire includes descriptive data and the validated symptom-related questions listed in Table 7.

Table 7 Components of patient-level data collection

Statistical methods

Baseline characteristics will be analysed using descriptive statistics. The change in each outcome from baseline to the follow-up visits in the intervention regions and the differences between the intervention regions and control regions will be analysed using a range of statistical methods, including univariate and multivariate techniques. SPSS Statistics (version 25) will be used for statistical analyses. For the cost-effectiveness analysis we will use the health care resource questionnaires described earlier. Health care resource use will be calculated as the number of visits multiplied with the unit cost per item and expressed as mean costs by items of resource use and the mean direct total health care resource costs. All costs will be discounted to the price level of the most recent follow-up year.


A data monitoring committee will be not needed because the study will be conducted by independent researchers and no sponsors with competing interests will be involved. The only potential negative outcome of participating in the study is the time lost while answering the web-based questionnaires. No compensation will be paid for answering the questionnaires, and failing to answer them will not be reported to the health care professionals responsible for treating the patients. A research nurse will collect the data weekly.


LBP is one the most prevalent and disabling health conditions. Its economic burden to society is enormous. For many LBP patients, the symptoms tend to be prolonged and become chronic partly due to lack of a biopsychosocially-oriented approach to treatment in primary health care. From the individual’s as well as society’s perspective, it is important to create evidence-based and cost-effective treatments for LBP patients, especially in early phases of LBP, in order to prevent pain becoming chronic and causing work disability. In this study, we extend the intervention to the entire care pathways, including the organization, professionals and the individual LBP patients themselves. A multidimensional intervention may enhance the implementation of the classification-based approach and the effectiveness of care. BCT is the only design able to assess the effectiveness of the entire care pathway in routine health care [44]. By including three different health care regions we will be able to evaluate the differences before and after the intervention in each one and between the health care regions. We will also able to detect the best practice or unsuccessful implementation by a combination of organizational, professional and patient-level data. For patient-level data, we will use the recommended outcome measurement instruments: ODI for physical functioning, NRS for pain intensity, PROMIS for pain and disability, and EQ. 5D for health-related quality of life [49]. The results of the trial will be published in peer-reviewed international journals, and disseminated through both conventional media and social media.