Advertisement

The Evolution of Responsible Gambling Policy and Practice: Insights for Asia from Australia

  • Nerilee Hing
Open Access
Article

Abstract

This paper draws on the Australian experience of problem gambling and responsible gambling to provide insights for Asian jurisdictions currently experiencing significant expansion in gambling. Specifically, it draws on a lifecycle approach to issues management to explain the emergence of problem gambling as a significant social and public health issue in Australia. It then documents how gambling operators in Australia have responded to this issue through the development and implementation of responsible gambling measures. Four developmental stages of responsible gambling policy and practice in Australia are discussed, from an elementary stage of corporate citizenship through to engaged and innovative stages, and to the next stage of integration into the business of gambling. Current pressures are identified that may result in Australian gambling operators reaching the so-called transforming stage of corporate citizenship in responsible gambling, where more effective and targeted measures are implemented. Insights are drawn from the Australian experience, which may be of relevance to the future of responsible gambling in Asia. The embedding of responsible gambling in corporate culture and business practice appears to be facilitated by numerous specific measures. These include: appropriate legislation; leadership; structural changes; resources and support mechanisms outside of the organization; effective relationships with key stakeholders; dedicated management; supervisory positions; staff training; and accountability and transparent reporting within the organization.

Keywords

Problem Gambling Corporate Citizenship Responsible Gambling Transforming Stage Elementary Stage 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Apostel, L. (1961). Towards the formal study of models in the non-formal sciences. In H. Freudenthal (Ed.), The concept and role of the model in mathematics and natural and social sciences (pp. 1–37). London: Springer.CrossRefGoogle Scholar
  2. Australian Institute for Gambling Research. (1998). The responsible gambling trial program for NSW registered clubs. Sydney: Registered Clubs Association of NSW.Google Scholar
  3. Barnard, C. I. (1938). The functions of the executive. Cambridge: Harvard University Press.Google Scholar
  4. Blaszczynski, A., Ladouceur, R., & Shaffer, H. J. (2004). A science-based framework for responsible gambling: The Reno model. Journal of Gambling Studies, 20(3), 301–317.CrossRefGoogle Scholar
  5. Brading, R. (1998). Harm minimisation strategies in NSW and law reforms. In G. Coman, B. Evans, & R. Wootton (Eds.), Responsible gambling: A future winner. Proceedings of the Eighth National Conference of the National Association for Gambling Studies (pp. 26–34). Melbourne: National Association for Gambling Studies.Google Scholar
  6. Breen, H., Buultjens, J., & Hing, N. (2003). The perceived effcacy of responsible gambling strategies in Queensland hotels, casinos and licensed clubs. Report commissioned by the Research and Community Engagement Division of Queensland Treasury. Lismore: Centre for Gambling Education and Research.Google Scholar
  7. Charlton, P. (1987). Two fies up a wall: the Australian passion for gambling. Sydney: Methuen Haynes.Google Scholar
  8. Connor, F. X. (1983). Report of Board of Inquiry into casinos. Melbourne: Victorian Government.Google Scholar
  9. Hing, N., & Nuske, E. (2009). Assisting problem gamblers in the gaming venue: An assessment of responses provided by frontline staff, customer liaison officers and gambling support services to problem gamblers in the venue. Report commissioned by the Queensand Office of Gaming Regulation. Lismore: Centre for Gambling Education and Research.Google Scholar
  10. Hing, N. (1998). Responsible gambling in NSW clubs: Perceptions, prospects and problems. In G. Coman, B. Evans, & R. Wootton (Eds.), Responsible gambling: A future winner. Proceedings of the Eighth National Conference of the National Association for Gambling Studies (pp. 164–179). Melbourne: National Association for Gambling Studies.Google Scholar
  11. Hing, N. (2002). The emergence of problem gambling as a corporate social issue in Australia. International Gambling Studies, 2, 101–122.CrossRefGoogle Scholar
  12. Hing, N. (2009). Changing fortunes: Past, present and future perspectives on the management of problem gambling by New South Wales clubs. Saarbrucken: VDM Publishing.Google Scholar
  13. Hing, N., Mackellar, J., & Dickerson, M. (2001). Australian Gaming Council detailed responsible gambling document. Melbourne: Australian Gaming Council.Google Scholar
  14. Hing, N., Nisbet, S., & Nuske, E. (2010). Assisting problem gamblers in South Australian gaming venues. Report commissioned by the Independent Gambling Authority of South Australia. Lismore: Centre for Gambling Education and Research.Google Scholar
  15. Independent Gambling Authority. (2008). Responsible gambling code of practice. Adelaide: South Australian Government.Google Scholar
  16. Independent Pricing and Regulatory Tribunal of NSW (IPART). (1998). Report to government: Inquiry into gaming in NSW. Sydney: Independent Pricing and Regulatory Tribunal of NSW.Google Scholar
  17. Lusher, E. A. (1977). Report on the inquiry into the legalization of gambling casinos in New South Wales. Report to the NSW Premier. Sydney: NSW Government.Google Scholar
  18. Mahon, J. F., & Waddock, S. A. (1992). Strategic issues management: An integration of issue lifecycle perspectives. Business and Society, 31(1), 19–32. McMillen, J. (1994). The state and gambling: Social benefit or milch cow? In N. Ryan & P. Walsh (Eds.), Bridging the divide (pp. 70–83). Brisbane: Queensland Economics and Social Policy, Queensland Council of Social Services.CrossRefGoogle Scholar
  19. McMillen, J. (1996a). Introduction. In J. McMillen (Ed.), Gambling cultures: Studies in history and Responsible Gambling Policy and Practice interpretation (pp. 1–5). London: Routledge.Google Scholar
  20. McMillen, J. (1996b). Perspectives on Australian gambling policy: Changes and challenges. Paper presented at the National Conference on Gambling. Sydney.Google Scholar
  21. McMillen, J. (1997). When gambling is a problem — implications for public health. Consumer Rights Journal, 1(3), 10–14.Google Scholar
  22. McMillen, J. (1998). Market competition: A sound foundation for gambling policy? In G. Coman, B. Evans, & R. Wootton (Eds.), Responsible gambling: A future winner. Proceedings of the Eighth National Conference of the National Association for Gambling Studies (pp. 247–258). Melbourne: National Association for Gambling Studies.Google Scholar
  23. McMillen, J., & Wright, J. S. F. (2008). Re-regulating the gambling industry: Regulatory reform in Victoria and New South Wales, 1999–2006. Australian Journal of Political Science, 43(2), 277–300.CrossRefGoogle Scholar
  24. Mirvis, P., & Googins, B. (2004). Stages of corporate citizenship. California Management Review, 48(2), 104–126.CrossRefGoogle Scholar
  25. Mofftt, A. R. (1974). Report of the Honourable Mr Justice Mofftt, Royal Commissioner appointed to inquire in respect of certain matters relating to allegations of organized crime in clubs. Sydney: Government Printer.Google Scholar
  26. Productivity Commission. (1999). Australia’s gambling industries (Report No. 10). Canberra: AusInfo.Google Scholar
  27. Productivity Commission. (2010). Gambling (Report No. 50). Canberra: Commonwealth of Australia.Google Scholar
  28. Queensland Government. (2004). Queensland responsible gambling code of practice: Report on the implementation review. Brisbane: Queensland Government.Google Scholar
  29. Queensland Government. (2008). Queensland responsible gambling code of practice: Report on the cultural shift review. Brisbane: Queensland Government.Google Scholar
  30. Queensland Treasury. (2002). Queensland responsible gambling code of practice: Trial and review. Brisbane: Queensland Government.Google Scholar
  31. Street, L. (1991). Inquiry into the establishment and operation of legal casinos in New South Wales. Report to the Chief Secretary and Minister for Administrative Services in the NSW State Government. Sydney: NSW Government.Google Scholar
  32. Sylvan, R., & Sylvan, L. (1985). The ethics of gambling. In G. Caldwell, B. Haig, M. Dickerson, & L. Sylvan (Eds.), Gambling in Australia (pp. 217–231). Sydney: Croomhelm Australia Pty Ltd.Google Scholar
  33. Tasmanian Gaming Commission. (2000). Australian gambling statistics 1973–74 to 1998–99. Hobart: Tasmanian Gaming Commission.Google Scholar
  34. Volberg, R. A. (1998). Prevalence research and the evolution of responsible gambling. In G. Coman, B. Evans, & R. Wootton (Eds.), Responsible gambling: A future winner. Proceedings of the Eighth National Conference of the National Association for Gambling Studies (pp. 390–395). Melbourne: National Association for Gambling Studies.Google Scholar
  35. Wartick, S. L., & Mahon, J. F. (1994). Toward a substantive defnition of the corporate issue construct. Business and Society, 33(3), 293–311.CrossRefGoogle Scholar
  36. Wilcox, M. (1983). Report of board of inquiry into poker machines. Melbourne: Victorian Government Printer.Google Scholar

Copyright information

© Professional Practice and Assessment Centre, Hong Kong Polytechnic University 2010

Authors and Affiliations

  1. 1.Centre for Gambling Education and Research, School of Tourism and Hospitality ManagementSouthern Cross UniversityLismoreAustralia

Personalised recommendations