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Assessing hierarchical differences in job-related attitudes and turnover among retail managers

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Abstract

A model of organizational turnover is expended from previously reported models to include an extraorganizational antecedent and comparison across two different hierarchical levels of management. Role ambiguity, role conflict, and work-family conflict were used as antecedents of job satisfaction, organizational commitment, intent to leave, and actual turnover. The basic model of turnover was supported in both levels of management. In addition, several additional relationships that have been found in previous studies were tested. Implications of these results for retail managers are discussed.

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Authors and Affiliations

  1. Michigan State University, USA

    Linda K. Good & Thomas J. Page

  2. the University of Colorado at Denver, USA

    Clifford E. Young

Authors
  1. Linda K. Good
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  2. Thomas J. Page
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  3. Clifford E. Young
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Additional information

She received her Ph.D. from Oklahoma Stae University. Her research interests include retail turnover, socialization of entry-level management trainees, the role of social support in reducing employee stress, consumer distribution systems in Russian and Poland, and motivation of Russian and Polish employees. Her articles have appeared inJournal of Retailing, International Marketing Review, andMarketing Education Review.

He received his Ph.D. from Ohio State University. His research interests include attitude-behavior relationships, information processing, and the use of structural equations in marketing. His research has appeared in theJournal of Marketing, Journal of Marketing Research, Journal of Experimental Social Psychology, Journal of Advertising, andJournal of Business Research.

He received his Ph.D. from University of Utah. He has extensive experinece in computer applications in marketing and business and has conducted research and seminars for a variety of companies. His major interests are in quantitative methods and sales manamgement. His articles have appeared inJournal of Retailing, Journal of Marketing, Journal of Personal Selling and Sales Management, Business Horizons, Journal of Public Policy and Marketing, andJournal of Business Logistics and Business.

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Good, L.K., Page, T.J. & Young, C.E. Assessing hierarchical differences in job-related attitudes and turnover among retail managers. JAMS 24, 148–156 (1996). https://doi.org/10.1177/0092070396242005

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