IT-based product and process innovation: a case from the Spanish legal information sector

Abstract

In this paper we analyse the process of technical and organizational innovation through which Editorial Aranzadi (the leading firm in the Spanish legal information sector) adapted to the changes in its environment in the late 1980s and early 1990s. After a theoretical introduction, we introduce the firm (Editorial Aranzadi) and study some of the factors that provoked the beginning of the innovation process in the late 1980s. Then we analyse the main phases of the process of introduction of IT and organizational change in Editorial Aranzadi. Attention is then focused on product and process innovation. Finally, we draw the main conclusions from this case study.