Skip to main content
Log in

Hearing everyone in the feedback loop: using the new discussion platform, Unitu, to enhance the staff and student dialogue

  • Teaching and Learning
  • Published:
European Political Science Aims and scope Submit manuscript


Changes within the higher education sector have started to redefine some aspects of the relationship between the learner and the learning institution. In particular, there is now significantly more emphasis on ‘the student voice’, whether as a form of ‘customer’ feedback or as a vehicle for change in which students become active agents supporting enhanced provision within their learning environments. Institutions have become increasingly cognisant of the need to increase the amount, timeliness and ease with which students can provide feedback. This article will explore the design, implementation and impact of a project to introduce a new student discussion platform, Unitu, into the Department of Politics and International Relations at the University of Reading from 2015 to 2016. It finds that this form of online engagement, together with the functionality of the platform, has the potential to encourage student feedback, indicate how representative this feedback is, support the role of student representatives, enable timely staff–student dialogue and enhance the visibility of institutional responses in order to help improve teaching and learning provision.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Subscribe and save

Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or Ebook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2
Fig. 3

Similar content being viewed by others


Download references

Author information

Authors and Affiliations


Corresponding author

Correspondence to Emma Mayhew.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.


Appendix 1: Mock-up example of student Course Hub only available to enrolled students

figure a

Appendix 2: Mock-up example of Departmental Feedback Board accessible to both enrolled students and nominated staff

figure b

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Mayhew, E. Hearing everyone in the feedback loop: using the new discussion platform, Unitu, to enhance the staff and student dialogue. Eur Polit Sci 18, 714–728 (2019).

Download citation

  • Published:

  • Issue Date:

  • DOI: