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A Holistic Framework of Corporate Website Favourability

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Abstract

This paper extends the current knowledge of corporate website favourability (CWF) by developing a comprehensive conceptual model of its influence on corporate image, corporate reputation, loyalty and identification. The paper reviews previous studies on corporate websites from the perspectives of marketing, management, corporate identity and corporate visual identity in order to inform our understanding of the antecedents and consequences of CWF. The propositions and the conceptual framework present an approach by which a corporation can design and manage a favourable corporate website. A number of important contributions are offered: first, the paper adds to the understanding of CWF; second, it discusses the antecedents of CWF by drawing upon the existing literature; third, it is beneficial for practitioners in shaping CWF strategies and fourth, it offers possible consequences of CWF and provides a framework for future testing.

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Authors and Affiliations

  1. The Business School, Middlesex University London, The Burroughs, Office W207, Williams Building, Hendon, London, NW4 4BT, UK

    Elena Ageeva, Pantea Foroudi, T. C. Melewar & Charles Dennis

  2. East China University of Science and Technology, 130 Meilong Road, Shanghai, China

    Bang Nguyen

  3. Department of Marketing, The Institute of Management, Economics, and Finance, Kazan Federal University, Kazan, Russia

    Elena Ageeva

  4. Chamber of Commerce and Industry of the Republic of Tatarstan, Bukhara, Russia

    Elena Ageeva

  5. University of Southern Denmark - Syddansk Universitet, Odense, Denmark

    Bang Nguyen

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Ageeva, E., Foroudi, P., Melewar, T.C. et al. A Holistic Framework of Corporate Website Favourability. Corp Reputation Rev 23, 201–214 (2020). https://doi.org/10.1057/s41299-019-00079-9

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