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From travel agents to OTAs: How the evolution of consumer booking behavior has affected revenue management

Journal of Revenue and Pricing Management volume 15, pages 276–282 (2016)Cite this article

Abstract

Travel booking behavior has changed substantially over the past two decades. The traditional approach of utilizing travel agents and booking ahead has evolved into a fast-paced, last-minute booking environment. This evolution has had substantial effects on revenue management (RM) in the areas of forecasting, pricing and online travel agency inventory allocations. These changes have made understanding the consumer booking process a necessary requirement for success. This article reviews the relevant literature on this historical shift and the effects it has had on RM.

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Authors and Affiliations

  1. Virginia Polytechnic Institute, Blacksburg, USA

    Timothy Webb

  2. Delaware North Companies, Buffalo, USA

    Timothy Webb

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  1. Timothy Webb
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Correspondence to Timothy Webb.

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Webb, T. From travel agents to OTAs: How the evolution of consumer booking behavior has affected revenue management. J Revenue Pricing Manag 15, 276–282 (2016). https://doi.org/10.1057/rpm.2016.16

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  • DOI: https://doi.org/10.1057/rpm.2016.16

Keywords

  • revenue management
  • booking behavior
  • OTAs