Standards for Violence Management Training

Abstract

One consequence of the increasing recognition of the reality of workplace violence appears to have been that many organizations have looked to training as part of the solution. The aggression and violence management training ‘industry’ which has developed in response, however, is effectively unregulated. Employers may thus face difficult decisions in determining the content of training or in choosing between different providers. Such difficulties are compounded by the limited research base on the effects of training in this area. This paper reviews the current literature on training, with particular emphasis on health and social care settings, and outlines minimum standards to guide providers and purchasers of training.