Advertisement

Journal of Information Technology

, Volume 20, Issue 2, pp 130–140 | Cite as

The adoption and use of collaboration information technologies: international comparisons

  • Deepinder S Bajwa
  • L Floyd Lewis
  • Graham PervanEmail author
  • Vincent S Lai
Research Article

Abstract

Information technology (IT) applications to support group decision processes have been of considerable interest over the years. With the emergence of virtual team arrangements and the advent of emerging information and networking technologies, an increasing amount of attention is now being aimed at understanding collaboration among group members, as they make decisions to accomplish tasks. Effective and efficient collaboration is critical from a decision quality and decision timeliness standpoint. Commonly known as collaborative information technologies (CITs), many technology solutions have the capability to enhance collaboration and facilitate group decisions in task accomplishment by enabling better communication, sharing of information, ideas, expertise, and evaluating alternatives, irrespective of time and distance barriers. Many studies have investigated such individual CIT solutions in different regional settings. However, despite the fact that no single medium can support collaboration in different types of tasks, there is a scarcity of research investigating the adoption and use of multiple CIT options across regions. This paper builds upon innovation diffusion theory and tests a research model to validate five antecedents of collective adoption and use of seven CITs in the US, Australia, and Hong Kong. Sub-sample analyses of data collected from 344 organizations in these three regions suggest that not only do adoption and use patterns of some CIT solutions vary across regions but so do the antecedents that explain their proliferation. Implications of our findings are discussed for practitioners and researchers.

Keywords

collaboration collaborative information technologies CITs information technology adoption information technology use group work 

References

  1. Bajwa, D.S. and Lewis, L.F. (2003). Does Size Matter? An Investigation of Collaborative Information Technology Adoption by US Firms, Journal of Information Technology Theory and Practice 5(1): 29–46.Google Scholar
  2. Bharadwaj, A.S. (2000). A Resource-based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation, MIS Quarterly 24(1): 169–196.CrossRefGoogle Scholar
  3. Carlson, P.J. and Davis, G.B. (1998). An investigation of Media Selection Among Directors and Managers: From ‘self’ to ‘other’ orientation, MIS Quarterly 22(3): 335–362.CrossRefGoogle Scholar
  4. Daft, R.L. (1982). Bureaucratic Versus Non Bureaucratic Structure and the Process of Innovation and Change. Research in the Sociology of Organizations, 1, JAI Press, Inc.: Greenwich, Connecticut, USA.Google Scholar
  5. Daft, R.L. and Lengel, R.H. (1986). Organization Information Requirements, Media Richness, and Structural Design, Management Science 32(5): 554–571.CrossRefGoogle Scholar
  6. Debra, D.L. and Snyder, N.T. (1999). Mastering Virtual Teams, San Francisco, CA: Jossey-Bass Publishers.Google Scholar
  7. DeKoven, B. (2000). Virtual Team: Tools and techniques for working together online, Intranet Journal. www.intranetjournal.com/articles/200105/pwc_05_09_01a.html.
  8. Dennis, A.R., Pootheri, S.K. and Natarajan, V.L. (1998). Lessons from the Early Adopters of Web Groupware, Journal of Management Information Systems 14: 65–86.CrossRefGoogle Scholar
  9. Dennis, A.R., Wixom, B.H. and Vandenberg, R.J. (2001). Understanding Fit and Appropriation Effects in Group Support Systems via Meta-analysis, MIS Quarterly 25(2): 167–193.CrossRefGoogle Scholar
  10. DeSanctis, G., Wright, M. and Jiang, L. (2001). Building a Global Learning Community, Communications of ACM 44(12): 80–82.CrossRefGoogle Scholar
  11. Dewar, R.D. and Dutton, J.E. (1986). The Adoption of Radical and Incremental Innovations: An Empirical Analysis, Management Science 32(11): 1422–1433.CrossRefGoogle Scholar
  12. Dustdar, S. and Hofstede, G.J. (1999). Videoconferencing Across Cultures – A conceptual framework for floor control issues, Journal of Information Technology 14: 161–169.CrossRefGoogle Scholar
  13. Ein-Dor, P. and Segev, E. (1978). Organizational Context and the Success of Management Information Systems, Management Science 24(10): 1064–1077.CrossRefGoogle Scholar
  14. Fichman, R.F. (1992). Information Technology Diffusion: A review of empirical research, Proceedings of the Thirteenth International Conference on Information Systems Dallas, Texas, December 11–14.Google Scholar
  15. George, J.F., Nunamaker Jr., J.F. and Valacich, J.S. (1992). Electronic Meeting Systems as Innovation: A study of the innovation process, Information and Management 22: 187–195.CrossRefGoogle Scholar
  16. Giddens, A. (1990). The Consequences of Modernity, Blackwell Publishers.Google Scholar
  17. Gold, A.H., Malhotra, A. and Segars, A.H. (2001). Knowledge Management: An organizational capabilities perspective, Journal of Management Information Systems 18(1): 185–214.Google Scholar
  18. Goodman, P.S. and Darr, E.D. (1998). Computer-aided Systems and Communities: Mechanisms for organizational learning in distributed environments, MIS Quarterly 22(4): 417–440.CrossRefGoogle Scholar
  19. Graetz, K., Boyle, E, Thompson, P., Kimble, C. and Garloch, J. (1998). Information Sharing in Face-to-face, Teleconferencing and Electronic Chat Groups, Small Group Research 29(6): 714–743.CrossRefGoogle Scholar
  20. Grover, V, Fiedler, K.D. and Teng, J.T. (1999). The Role of Organizational and Information Technology Antecedents in Reengineering Initiation Behaviour, Decision Sciences 30(3): 749–781.CrossRefGoogle Scholar
  21. Grover, V. and Goslar, M.D. (1993). The Initiation, Adoption, and Implementation of Telecommunications Technology in the U.S, Journal of Management Information Systems 10(1): 141–163.CrossRefGoogle Scholar
  22. Habermas, J. (1984). The Theory of Communicative Action: Reason and rationalisation of society, Boston, MA: Beacon Press.Google Scholar
  23. Kersten, H. (1999). Collaboration and Collaborative Information Technologies: A review of the evidence, Database for Advances in Information Systems 30(2): 44–65.CrossRefGoogle Scholar
  24. Kimberley, J. and Evanisko, M. (1981). Organizational Innovation: The influence of individual, organizational, and contextual factors on hospital adoption of technological and administrative innovations, Academy of Management Journal 24(4): 689–713.CrossRefGoogle Scholar
  25. Kettinger, W.J. and Grover, V. (1997). The Use of Computer-mediated Communication in an Interorganizational Context, Decision Sciences 28(3): 513–555.CrossRefGoogle Scholar
  26. Kwon, T.H. and Zmud, R.W. (1987). Unifying the Fragmented Models of Information Systems Implementation, in R.J. Boland and R.A. Hirschheim (eds.), Critical Issues in Information Systems Research, New York: John Wiley.Google Scholar
  27. Lai, V.S. (2001). Intraorganization Communication with Intranets, Communications of the ACM 44(7): 95–100.CrossRefGoogle Scholar
  28. Lee, A.S. (1992). Electronic Mail as a Medium for Rich Communication: An empirical investigation using hermeneutic interpretation, MIS Quarterly 18(2): 143–157.CrossRefGoogle Scholar
  29. Lewis, L.F., Garcia, J.E. and Keleman, K (2000). Continuing Obstacles and New Opportunities for Organizational Adoption of GSS, Abstracted in Proceedings of Group Decision and Negotiation Conference University of Strathclyde, Glasgow, Scotland, July 3–7.Google Scholar
  30. Majchrzak, A., Rice, R.E., Malhotra, A. and King, N. (2000). Technology Adaptation: The case of a computer-supported inter-organizational virtual team, MIS Quarterly 24(4): 569–600.CrossRefGoogle Scholar
  31. Malhotra, A., Majchrzak, A., Carman, R. and Lott, V. (2001). Radical Innovation without Collocation: A case study at Boeing-Rocketdyne, MIS Quarterly 25(2): 229–249.CrossRefGoogle Scholar
  32. Markus, M.L. (1994). Electronic Mail as the Medium for Managerial Choice, Organization Science 5(4): 502–527.CrossRefGoogle Scholar
  33. Ngwenyama, O.K. and Lee, A.A. (1997). Communication Richness in Electronic Mail: Critical social theory and the contextuality of meaning, MIS Quarterly 21(2): 145–167.CrossRefGoogle Scholar
  34. Piccoli, G., Ahmad, R. and Ives, B. (2001). Web-based Virtual Learning Environments: A research framework and preliminary assessment of effectiveness in basic IT skills training, MIS Quarterly 25(4): 410–426.CrossRefGoogle Scholar
  35. Press, L. (1992). Lotus Notes (Groupware) in context, Journal of Organizational Computing 2: 315–320.CrossRefGoogle Scholar
  36. Rai, A. and Bajwa, D.S. (1997). An Empirical Investigation into Factors Relating to the Adoption of Executive Information Systems: An analysis of EIS for collaboration and decision support, Decision Sciences 28(4): 939–974.CrossRefGoogle Scholar
  37. Raymond, L. (1985). Organizational Characteristics and MIS Success in the Context of Small Business, MIS Quarterly 9(1): 37–52.CrossRefGoogle Scholar
  38. Rogers, E.M. (1983a). Diffusion of Innovations, 3rd ed, New York: The Free Press.Google Scholar
  39. Rogers, E.M. (1983b). Diffusion of Innovations, 4th ed, New York: The Free Press.Google Scholar
  40. Sethi, V. and King, W.R. (1991). Construct Measurement in Information Systems research: An illustration in strategic systems, Decision Sciences 22(3): 455–472.CrossRefGoogle Scholar
  41. Slyke, C.V., Lou, H. and Day, J. (2002). The Impact of Perceived Innovation Characteristics on Intention to Use Groupware, Information Resource Management Journal 15(1): 5–12.Google Scholar
  42. Straub Jr., D.W. and Beauclair, R.A. (1988). Current and Future Uses of Group Decision Support System Technology: Report on a Recent Empirical Study, Journal of Management Information Systems 5(1): 101–116.CrossRefGoogle Scholar
  43. Turoff, M., Hiltz, S.R., Bahgat, A.N. and Rana, A.R. (1993). Distributed Group Support Systems, MIS Quarterly 17: 399–417.CrossRefGoogle Scholar
  44. Webster, J. (1998). Desktop Videoconferencing: Experiences of complete users, wary users, and non-users, MIS Quarterly 22(3): 257–286.CrossRefGoogle Scholar
  45. Yoa, J.E., Xu, X., Liu, C. and Lu, J. (2003). Organization Size: A significant predictor of IT innovation adoption, Journal of Computer Information Systems 43(2): 76–82.Google Scholar

Copyright information

© Association for Information Technology Trust 2005

Authors and Affiliations

  • Deepinder S Bajwa
    • 1
  • L Floyd Lewis
    • 1
  • Graham Pervan
    • 2
    Email author
  • Vincent S Lai
    • 3
  1. 1.Department of Decision SciencesCollege of Business and Economics, Western Washington UniversityBellinghamUSA
  2. 2.School of Information Systems, Curtin University of TechnologyPerthAustralia
  3. 3.Faculty of Business Administration, The Chinese University of Hong KongSatinHong Kong

Personalised recommendations