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Software as a service: A look at the customer benefits


This paper introduces readers to the concept of software as a service (SaaS) and helps them evaluate a business case for where to use SaaS in the enterprise. While the underlying concept behind SaaS — renting your business application as a service — is not new, changes in technology and the software landscape now make this model a viable and smart alternative to licensed software. By looking at the history of enterprise computing, the author illustrates why this new wave in computing models represents a natural evolution in technology. More importantly, by examining the hidden costs behind licensed software or the total cost of ownership, the author helps the reader better evaluate the trade-offs between licensed and hosted software.

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Waters, B. Software as a service: A look at the customer benefits. J Digit Asset Manag 1, 32–39 (2005).

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  • SaaS
  • return on investment
  • ROI
  • hidden cost
  • total cost of ownership
  • licensed software
  • fast deployment
  • eMotion