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Knowledge integration mechanisms in high-technology business-to-business services vendors

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Knowledge Management Research & Practice

Abstract

Employing a multidisciplinary approach this paper addresses an important area of how born global high-technology firms develop knowledge integration capability through their internal and external networks. Knowledge integration is noted as a critical capability in the innovation process. Our exploratory study contributes by: presenting evidence from India’s high-technology IT/BPO offshore outsourcing business-to-business (B2B) vendors; adding to the theoretical body of knowledge by identifying the three critical operational routines of learning, market and quality orientations that are critical in developing knowledge integration capability and supporting innovation processes; and develops a theoretical framework for future researchers to test it through survey designs. We conclude by identifying future research and managerial implications for firms operating in such milieus.

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Authors and Affiliations

  1. University of Newcastle, Ourimbah, Australia

    Ashish Malik

  2. University of Canterbury, Christchurch, New Zealand

    Venkataraman Nilakant

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  1. Ashish Malik
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  2. Venkataraman Nilakant
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Correspondence to Ashish Malik.

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Malik, A., Nilakant, V. Knowledge integration mechanisms in high-technology business-to-business services vendors. Knowl Manage Res Pract 14, 565–574 (2016). https://doi.org/10.1057/kmrp.2015.9

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