Turning robotic process automation into commercial success – Case OpusCapita

Teaching Case

Abstract

OpusCapita Group is a Finnish company offering financial processes and outsourcing services to medium-sized companies and large corporations. OpusCapita particularly focuses on comprehensive Purchase-to-Pay and Order-to-Cash processes. In hopes to stay ahead of the curve in financial process automation, OpusCapita is betting on Robotic Process Automation (RPA). This teaching case presents challenges faced by Mr. Petri Karjalainen, Senior Vice President at OpusCapita Group, who is looking for ways to introduce RPA to the market, and provide added value to new and existing customers.

Keywords

robotic process automation outsourcing business model financial administration strategy teaching case 

References

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Recommended Additional Reading

  1. Brynjolfsson, E. and McAfee, A. (2014). The Second Machine Age: Work, progress, and prosperity in a time of brilliant technologies. WW Norton & Company.Google Scholar
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  9. Salovaara, A., Lyytinen, K. and Penttinen, E. (2015). Flexibility vs. Structure: How to Manage Reliably Continiuously Emerging Threats in Malware Protection, Hawaii International Conference on System Sciences (HICSS), Hawaii, 5–8 January.Google Scholar
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  11. Willcocks, L.P., Lacity, M. and Craig, A. (2015). The IT Function and Robotic Process Automation. The Outsourcing Unit Working Paper Series (May): 1–39.Google Scholar

Copyright information

© Association for Information Technology Trust 2016

Authors and Affiliations

  1. 1.Aalto University School of BusinessHelsinkiFinland

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