Journal of Information Technology

, Volume 31, Issue 2, pp 166–184 | Cite as

Internal crowdsourcing: conceptual framework, structured review, and research agenda

  • Oliver Zuchowski
  • Oliver Posegga
  • Daniel Schlagwein
  • Kai Fischbach
Research Article

Abstract

The use of IT-enabled crowdsourcing with employees in enterprises has increased substantially in recent years. This phenomenon, which we refer to as ‘internal crowdsourcing’, is distinct both from external crowdsourcing with end users and from hierarchy-based work with employees. A literature stream has emerged that corresponds with the increased relevance of internal crowdsourcing in practice. The purpose of this review paper of internal crowdsourcing is to provide conceptual development, synthesise the literature, and provide a research agenda. In the review reported in this paper, we systematically analysed and critically reviewed the literature in this domain published thus far (74 papers). We found useful findings and insights into a new and relevant IT-enabled phenomenon. At the same time, we also found conflicting definitions and conceptualisation, as well as research efforts that are not well integrated. The paper supports future research on internal crowdsourcing by providing improved conceptualisation, consolidating insights, and identifying important areas for future research.

Keywords

internal crowdsourcing enterprise crowdsourcing corporate crowdsourcing business crowdsourcing organisational crowdsourcing conceptual framework definition conceptualisation literature review state-of-the-art research agenda 

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Copyright information

© Association for Information Technology Trust 2016

Authors and Affiliations

  • Oliver Zuchowski
    • 1
  • Oliver Posegga
    • 1
  • Daniel Schlagwein
    • 2
  • Kai Fischbach
    • 1
  1. 1.University of BambergBambergGermany
  2. 2.UNSW Australia Business SchoolSydneyAustralia

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