Journal of Information Technology

, Volume 31, Issue 2, pp 226–239

Knowledge entrepreneurship: institutionalising wiki-based knowledge-management processes in competitive and hierarchical organisations

  • Young ‘Anna’ Argyris
  • Sam Ransbotham
Research Article

DOI: 10.1057/jit.2016.11

Cite this article as:
Argyris, Y. & Ransbotham, S. J Inf Technol (2016) 31: 226. doi:10.1057/jit.2016.11


Social media in general and wikis in particular offer unique opportunities for knowledge management. Despite widely publicised successes in public settings, wikis in businesses evince mixed results; enterprises struggle to apply wikis to institutionalise knowledge-management practices. We investigate the inherent tensions underlying knowledge-sharing in competitive and hierarchical organisations. Our application of the multi-level organisational learning framework demonstrates that, although wikis facilitate some important learning stages, other critical challenges remain. A unique blend of project leadership can facilitate the institutionalisation of wiki-based knowledge-management processes. To observe the leadership archetype, we use a longitudinal case study of wiki use within a division of NBC Universal. On the basis of our observations, we propose a new archetype of project leadership called Knowledge Entrepreneurship that integrates managerial skills, technology affordances, and critical factors in knowledge-management processes.


case study knowledge management multilevel organisational learning processes institutional entrepreneurship enterprise social systems wiki 

Copyright information

© Association for Information Technology Trust 2016

Authors and Affiliations

  • Young ‘Anna’ Argyris
    • 1
  • Sam Ransbotham
    • 2
  1. 1.Michigan State UniversityEast LansingUSA
  2. 2.Boston CollegeChestnut HillUSA

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