Achieving flexible information systems: the case for improved analysis

Abstract

This paper examines the problems of change that continue to thwart the development of successful information systems. The symptom of maintenance is discussed and a variety of techniques and methodologies that seek to provide solutions are discussed. Changing business needs and user requirements are identified as enduring problems and the technique of Flexibility Analysis is proposed. Finally some preliminary results from a research study are discussed. The study looked at a number of information systems in organizations and examined the changes and enhancements that were subsequently made to those systems and the reasons for them. The results indicate the benefits and practicality of the technique of Flexibility Analysis.