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Avison, D., Shah, H. & Golder, P. Tools for SSM: a justification – a reply to ‘critique of two contributions to soft systems methodology’. Eur J Inf Syst 2, 312–313 (1993). https://doi.org/10.1057/ejis.1993.43
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DOI: https://doi.org/10.1057/ejis.1993.43