Waiting time-based staff capacity and shift planning at blood collection sites
- 63 Downloads
Sanquin, the organization responsible for blood collection in the Netherlands, aims to be donor-friendly. An important part of the perception of donor-friendliness is the experience of waiting times. At the same time, Sanquin needs to control the costs for blood collection. A significant step to shorten waiting times is to align walk-in arrivals, and staff capacity and shifts. We suggest a two-step procedure. First, we investigate two methods from queuing theory to compute the minimum number of staff members required for every half hour. Next, these minimum numbers of staff members will be used to determine optimal lengths and starting times of shifts with an Integer Linear Program. Finally, the practical implications of the method are shown with numerical results. These results show that the presented approach can bring significant savings while at the same time guaranteeing a waiting time-based service level for blood donors.
We wish to thank the anonymous reviewers for accurately reading the manuscript and their helpful comments.
- Baş, S., G. Carello, E. Lanzarone, Z. Ocak, and S. Yalndaǧ. 2016. Management of blood donation system: Literature review and research perspectives, 121–132. Berlin: Springer.Google Scholar
- Centeno, M.A., R. Giachetti, R. Linn, and A.M. Ismail. 2003. Emergency departments II: A simulation-ILP based tool for scheduling ER staff. In Proceedings of the 35th Conference on Winter Simulation: Driving Innovation, Winter Simulation Conference, 1930–1938.Google Scholar
- Fukunaga, A., E. Hamilton, J. Fama, D. Andre, O. Matan, and I. Nourbakhsh. 2002. Staff scheduling for inbound call centers and customer contact centers. AI Magazine 23 (4): 30–40.Google Scholar
- Van Mechelen, I. S., and P. L. M. Zonneveld. 2013. Capaciteitplanning en wachttijdbepaling, M.Sc. Thesis.Google Scholar
- Winston, W. 2004. Operations research: Applications and algorithms. San Francisco: Thomson Brooks/Cole.Google Scholar
- Zeltyn, S., Y.N. Marmor, A. Mandelbaum, B. Carmeli, O. Greenshpan, Y. Mesika, S. Wasserkrug, P. Vortman, A. Shtub, T. Lauterman, D. Schwartz, K. Moskovitch, S. Tzafrir, and F. Basis. 2011. Simulation-based models of emergency departments: Operational, tactical, and strategic staffing. ACM Transactions on Modeling and Computer Simulation 21 (4): 1–25.CrossRefGoogle Scholar