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Employee Engagement and Internal Branding: Two Sides of the Same Coin?

  • Kati SuomiEmail author
  • Saila Saraniemi
  • Mervi Vähätalo
  • Tomi J. Kallio
  • Terhi Tevameri
Original Article
  • 45 Downloads

Abstract

This study examines the link between employee engagement and internal branding. It seeks to understand which antecedent factors healthcare professionals consider important for employee engagement and what kinds of implications this engagement-related information may have for internal branding. The study reviews the literature on employee engagement and internal branding and presents a conceptualisation of the linkage between the two concepts. The empirical portion content analyses more than 1200 answers to open questions to examine employee engagement in the case organisation, a large private healthcare organisation in Finland. The findings suggest the following eight antecedent factors to be particularly important for healthcare professionals’ employee engagement: organisational culture, reward, working environment, training, HR practices, reputation and values, communication, and physical environment. Based on the empirical and theoretical analyses, it can be said that the antecedent factors of employee engagement and elements of internal branding can be considered two sides of the same coin.

Keywords

Employee engagement Internal branding Healthcare Knowledge-intensive organisations Services 

Notes

Acknowledgements

The authors from University of Turku wish to thank Development Program of Knowledge-Intensive Economy (ASKO), The Regional Council of Satakunta and European Regional Development Fund (ERDF) for funding this study.

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Copyright information

© Reputation Institute and Springer Nature Limited 2019

Authors and Affiliations

  • Kati Suomi
    • 1
    Email author
  • Saila Saraniemi
    • 2
  • Mervi Vähätalo
    • 1
  • Tomi J. Kallio
    • 1
  • Terhi Tevameri
    • 3
  1. 1.Pori UnitTurku School of Economics at the University of TurkuPoriFinland
  2. 2.Oulu Business SchoolUniversity of OuluOuluFinland
  3. 3.The Centre for Economic Development, Transport and the EnvironmentHelsinkiFinland

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