Information technology sourcing changes in an SME: Ça Va de Soi in the cloud with diamonds

Teaching Case

Abstract

This case study presents the information technology (IT) sourcing decisions made by a Canadian small and medium enterprise specializing in knitwear, called Ça Va de Soi (CVDS), during the deployment of the second phase of their two-phase organizational strategy based on a “Bricks and Clicks” business model. CVDS has 30 employees and 5 stores with annual sales of around $CDN 5 million (2015). The case focuses on phase two, the “Clicks,” where an IT project, divided into two parallel subprojects, was realized: (1) the custom development of an ERP system, and (2) the creation of an online e-commerce. The project was based on an “on-premises” sourcing strategy where the information systems were developed “in-house” by external service providers. After several months of efforts, the subprojects were abandoned and CVDS’ activities were rolled back to their legacy systems (Part A). Pulling the plug on the IT project was a tough decision for CVDS who still needed the online store to be implemented in order to support its stores’ activities. However, CVDS’ management team considered this failure as an opportunity to learn from their mistakes, review, and transform its IT sourcing strategy (Part B).

Keywords

Small and medium enterprise (SME) IT project failure IT sourcing Strategy SaaS Organizational vision Partner selection 

Reference

  1. Jung, S., and B. Jin. 2014. A theoretical investigation of slow fashion: Sustainable future of the apparel industry. International Journal of consumer studies 38 (5): 510–519.CrossRefGoogle Scholar

Copyright information

© Association for Information Technology Trust 2017

Authors and Affiliations

  1. 1.Department of Management and Technology, École des Sciences de la GestionUniversity of Québec in Montréal (UQAM)MontréalCanada
  2. 2.École des Sciences de l’AdministrationTÉLUQ UniversityMontréalCanada

Personalised recommendations