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Journal of Information Technology

, Volume 33, Issue 4, pp 361–362 | Cite as

Correction to: How and why organisations use social media: five use types and their relation to absorptive capacity

  • Daniel Schlagwein
  • Monica Hu
Correction
  • 114 Downloads

Correction to: Journal of Information Technology (2017) 32, 194–209  https://doi.org/10.1057/jit.2016.7

In Table 2 of the originally published article, the third social media use type “Collaboration” and the first line of this table section in the second to fourth columns are missing. Please find the correct table as follows:

Table 2 Organisational social media use types (as identified in the study)

Social media use type

Social media use facet

TA

RG

Broadcast: The use of social media for the unidirectional broadcasting of information.

To provide own specific information

X

X

To signal own expert knowledge

X

X

To broadcast curated news

X

X

To present curated information

X

X

To market specific products or services

X

X

To market brand or organisation in general

X

X

Dialogue: The use of social media for multi-directional dialogue and communication.

To engage different functional/professional areas

X

X

To reach out to subject matter experts

X

 

To facilitate serendipitous knowledge discovery

X

 

To receive feedback on a product or brand

X

X

To scan and discuss new ideas

X

X

Collaboration: The use of social media to facilitate the creation of a particular solution, product or service.

To create a new solution, product or service

X

X

To support a group of users

 

X

To support specific business functions

 

X

To support general business functions

 

X

To manage projects

X

X

To collaborate with clients

X

 

Knowledge management: The use of social media for the storage, maintenance and retrieval of knowledge.

To maintain organisational knowledge

 

X

To provide a central repository

X

X

To formalise knowledge

X

 

To keep an information audit trail

X

 

To store business information

 

X

To provide a data search function

X

 

Sociability: The use of social media for generating fellowship, loyalty and social relations.

To encourage fellowship within the organisation

X

 

To build social relationships

X

 

To connect groups with similar private interests

X

 

To facilitate non-business conversations

 

X

Copyright information

© Association for Information Technology Trust 2018

Authors and Affiliations

  1. 1.UNSW Australia Business School, Quadrangle Bldg. 2114UNSW SydneySydneyAustralia
  2. 2.Deloitte Touche Tohmatsu AustraliaSydneyAustralia

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