Risk ManagementOctober 2004, Volume 6, Issue 4, pp 67–68 | Cite asCrisis ManagementAuthorsAuthors and affiliationsMarion WardBook ReviewsFirst Online: 01 October 2004 13 Downloads This is a preview of subscription content, log in to check access.Copyright information© Palgrave Macmillan 2004Authors and AffiliationsMarion Ward11.Abbey Plc