Journal of the Operational Research Society

, Volume 59, Issue 2, pp 171–181 | Cite as

Improving police control rooms using simulation

Paper

Abstract

Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.

Keywords

simulation applications government service police call centres 

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Copyright information

© Palgrave Macmillan Ltd 2007

Authors and Affiliations

  1. 1.Lancaster University Management SchoolLancasterUK

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