European Journal of Information Systems

, Volume 15, Issue 4, pp 389–402

Privacy calculus model in e-commerce – a study of Italy and the United States

  • Tamara Dinev
  • Massimo Bellotto
  • Paul Hart
  • Vincenzo Russo
  • Ilaria Serra
  • Christian Colautti
Regular Article

DOI: 10.1057/palgrave.ejis.3000590

Cite this article as:
Dinev, T., Bellotto, M., Hart, P. et al. Eur J Inf Syst (2006) 15: 389. doi:10.1057/palgrave.ejis.3000590

Abstract

This study examines cross-cultural differences beliefs related to e-commerce use for Italy and the United States. We argue that for both cultures, the user's decision to make an online purchase is simultaneously influenced by a set of contrary factors. These include decision facilitators such as propensity to trust and institutional trust, and decision inhibitors such as perceived risk and privacy concerns. We argue that substantial cultural differences exist that affect the above factors and the relationships among them. We use Hofstede's cultural theory and Fukuyama's theory of trust and social capital, along with emic factors important for the Italian society, to develop the study's propositions. The hypotheses were empirically tested using LISREL structural equation modeling and multigroup analysis. The results revealed that the Italian society exhibited lower propensity to trust, institutional trust, privacy concerns, and higher perceived risk. The relationships between institutional trust and e-commerce use, privacy concerns and e-commerce use, and perceived risk and institutional trust are all weaker for Italy. The relationship between perceived risk and privacy concerns is stronger for Italy. The paper's major contribution is in validating an important model of e-commerce use across two cultures and showing the moderating effects of culture.

Keywords

cross-cultural research Internet use Internet privacy Internet trust LISREL multigroup analysis 

Copyright information

© Palgrave Macmillan Ltd 2006

Authors and Affiliations

  • Tamara Dinev
    • 1
  • Massimo Bellotto
    • 2
  • Paul Hart
    • 3
  • Vincenzo Russo
    • 4
  • Ilaria Serra
    • 3
  • Christian Colautti
    • 4
  1. 1.Department of Information Technology and Operations ManagementCollege of Business, Florida Atlantic UniversityBoca RatonU.S.A.
  2. 2.University of VeronaVeronaItaly
  3. 3.Florida Atlantic UniversityBoca RatonU.S.A.
  4. 4.University IULMMilanoItaly

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