Corporate Reputation Review

, Volume 3, Issue 4, pp 304–318 | Cite as

The Influence of Corporate Credibility on Consumer Attitudes and Purchase Intent

  • R E Goldsmith
  • B A Lafferty
  • S J Newell


Corporate credibility forms part of the overall reputation of a company. It describes how consumers evaluate the company's honesty and expertise. Along with endorser credibility, it is another type of source credibility that can influence consumer reactions to a company's advertisements and shape their brand attitudes. In this paper, we examine these two sources of credibility and assess their relative impact on three sets of consumer perceptions — their ‘attitude-toward-the-ad,’ ‘attitude-toward-the-brand,’ and ‘purchase intentions.’ The results of two experimental studies indicate that both corporate credibility and endorser credibility had significant impacts on attitude-toward-the-ad, attitude-toward-the-brand, and purchase intentions. However, while corporate credibility had a greater effect on attitude-toward-the-brand, endorser credibility seemed to have a stronger influence on attitude-toward-the-ad. Overall, the findings confirm that corporate credibility plays a key role in influencing consumer reactions to advertisements and brands.


reputation image identity brand stakeholder communications intangibles philanthropy advertising positioning corporate branding e-communication 


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Copyright information

© Palgrave Macmillan 2000

Authors and Affiliations

  • R E Goldsmith
    • 1
  • B A Lafferty
    • 2
  • S J Newell
    • 3
  1. 1.Florida State University
  2. 2.The University of South Florida
  3. 3.Bowling Green State University

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