Journal of Brand Management

, Volume 13, Issue 2, pp 148–162

An examination of brand personality through methodological triangulation

  • Traci H Freling
  • Lukas P Forbes
Paper

Abstract

Because the brand now occupies a cornerstone position in marketing strategy, the concept of brand personality and its influence on consumer behaviour has emerged as a critically important research topic. Although a few initial explorations in this area document the effects of brand personality, questions about how and why it occurs remain. This paper attempts to replace this void with a cognitive theoretical perspective that borrows from associative memory formulations and anthropomorphism theory. A multi-method qualitative approach is used to triangulate the construct and explore this perspective in the consumer domain. Data provide support for the cognitive account of brand personality and suggest that: (1) brand personality is connected to many other brand associations in consumer memory and accessed through spreading activation; and (2) consumers embrace brands with strong, positive personalities because of a natural human tendency to anthropomorphise nonhuman objects. A discussion describes implications for brand managers generated by this research, and highlights additional complexities of brand personality that warrant further examination.

Keywords

brand valuation equity electronic management e-branding e-tailing management international Internet marketing measurement personality consumers advertising fast moving consumer goods FMCG brand-building strategy 

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Copyright information

© Palgrave Macmillan 2005

Authors and Affiliations

  • Traci H Freling
    • 1
  • Lukas P Forbes
    • 1
  1. 1.Assistant Professor of Marketing, Western Kentucky University, Ford College of BusinessBowling GreenUSA

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