OR Insight

, Volume 22, Issue 3, pp 140–152

Health-care logistics redesign

  • David Bamford
  • Helen Thornton
  • James Bamford
Original Article


The focus of this paper is improvement of the effectiveness, efficiency and utilization of a UK Primary Care Trust's logistical assets – with respect to both patient and non-patient logistics. The Trust has a Strategic Plan to improve the participation in, and quality of, health care for those in its catchment area. Particular priorities from the plan are the timely and convenient provision of accessible care in the right setting, the improvement of treatment outcomes and efficiency in health-care provision. The focus of the project report is on the logistical needs of care in the community, preparing the way for the construction and implementation of an all-encompassing logistics solution adapted to the needs of an area with particular problems resulting from high social deprivation and high ethnic minority content. The paper demonstrates how the application of improvement techniques can focus efforts to improve performance.


service improvement logistics management UK National Health Service 


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Copyright information

© The Operational Research Society Ltd 2009

Authors and Affiliations

  • David Bamford
    • 1
  • Helen Thornton
    • 2
  • James Bamford
    • 2
  1. 1.Manchester Business School, The University of ManchesterManchesterUK
  2. 2.Bradford and Airedale Teaching Primary Care Trust, Douglas MillBradfordUK

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