Journal of the Operational Research Society

, Volume 63, Issue 3, pp 339–353 | Cite as

Implementation of Lean Six Sigma in small- and medium-sized manufacturing enterprises in the Netherlands

General Paper

Abstract

In this paper we provide an exploration and analysis of Lean Six Sigma (LSS) implementation in Dutch manufacturing/engineering small- and medium-sized enterprises (SMEs). Critical success factors (CSFs) and impeding factors are identified and analysed. Exploratory empirical evidence about LSS implementation in Dutch SMEs was collected from a survey study on Dutch SMEs. Statistical testing was applied to validate the ranking of the CSFs. To deepen insight in how organizations translate CSFs into practice and cope with impeding factors, additional in-depth qualitative information was gathered from six case studies. Linking to customer, vision and plan statement, communication and management involvement and participation are the highest ranked CSFs. Internal resistance, the availability of resources, changing business focus and lack of leadership are the strongest impeding factors. The case studies confirmed the importance of the CSFs and revealed three new CSFs: personal LSS-experience of Top management, development of the project leader's soft skills and supply chain focus. SMEs in the Netherlands make no distinct separation between lean manufacturing and Six Sigma, but rather apply both approaches intertwined.

Keywords

Lean Six Sigma manufacturing/engineering SME critical success factors impeding factors 

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Copyright information

© Operational Research Society 2011

Authors and Affiliations

  1. 1.Stenden University of Applied ScienceEmmenThe Netherlands
  2. 2.Strathclyde UniversityGlasgowScotland
  3. 3.University of GroningenThe Netherlands
  4. 4.Delft University of TechnologyThe Netherlands

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