Sync&Share North Rhine-Westphalia: a case on a university-based cloud computing service provider

  • Ayten Öksüz
  • Nicolai Walter
  • Deborah Compeau
  • Raimund Vogl
  • Dominik Rudolph
  • Jörg Becker
Teaching Case
  • 118 Downloads

Abstract

Raimund Vogl is the project leader of a large-scale project that aims to introduce a university-based cloud storage service to major German universities. He needs to convince other universities to join the project. The case is based on a real situation and shows real challenges. The university-based scenario helps students to better put themselves in the context of the case. Furthermore, the case serves to teach the basic principles, risks, and benefits of cloud computing. The main challenge faced by the protagonist is to come up with a plan for organizational and user adoption. Accordingly, several technology-related theories can be used. In addition to user adoption theories such as the technology acceptance model, this case demonstrates the need of Sync&Share NRW to be perceived as a trustworthy provider. The case helps to understand the concept of trust, the relationship between trust and cloud computing acceptance, and ways to gain trust in the context of cloud computing.

Keywords

cloud computing software as a service technology acceptance trust communication 

References

  1. Alexander, A. (2012). Cloud computing in education and schools statistics 2012 [Infographic] [www document] http://ansonalex.com/infographics/cloud-computing-in-education-and-schools-statistics-2012-infographic/ (accessed 8 January 2015).
  2. Armbrust, M., Stoica, I., Zaharia, M., Fox, A., Griffith, R. and Joseph, A.D. (2010). A View of Cloud Computing, Communications of the ACM 53 (4): 50–58.CrossRefGoogle Scholar
  3. Ashford, W. (2012). Most IT pros do not trust cloud services with sensitive data [www document] http://www.computerweekly.com/news/2240174444/Most-IT-pros-do-not-trust-cloud-services-with-sensitive-data (accessed 8 January 2015).
  4. Babcock, C. (2013). DropBox Restores Service, Mum On Outage Cause [www document] http://www.informationweek.com/cloud/software-as-a-service/dropbox-restores-service-mum-on-outage-cause/d/d-id/1108154? (accessed 14 January 2015).
  5. Bartels, R., Rymer, J.R. and Staten, J. (2014). The Public Cloud Market is Now in Hypergrowth, Forrester Research 24 (4): 1–27.Google Scholar
  6. Bartoletti, D. and Reichman, A. (2012). Understand the True Cost of Cloud Services, Forrester Research 20 (6): 1–18.Google Scholar
  7. Buyya, R., Yeo, C.S., Venugopal, S., Broberg, J. and Brandic, I. (2009). Cloud Computing and Emerging IT Platforms: Vision, hype, and reality for delivering computing as the 5th utility, Future Generation Computer Systems 25 (6): 599–616.CrossRefGoogle Scholar
  8. Dewey, C. (2014). A comprehensive, jargon-free guide to the celebrity nude-photo scandal and the shadowy Web sites behind it [www document] http://www.washingtonpost.com/news/the-intersect/wp/2014/09/02/a-comprehensive-jargon-free-guide-to-the-celebrity-nude-photo-scandal-and-the-shadowy-web-sites-behind-it/ (accessed 10 January 2015).
  9. Joint Universities Computer Centre (JUCC) (2013). IS Task Force, Cloud Computing - A newsletter for IT Professionals [www document] http://www.istf.jucc.edu.hk/newsletter/IT_03/IT-3_Cloud_Computing.pdf (accessed 10 January 2015).
  10. Jordan, R. (2014). SEG ’14: Explorers looking to the cloud for big data solutions [www document] http://www.worldoil.com/conference-news/2014/10/30/seg-14-explorers-looking-to-the-cloud-for-big-data-solutions (accessed 28 January 2015).
  11. Mell, P. and Grance, T. (2011). The NIST Definition of Cloud Computing [www document] http://csrc.nist.gov/publications/nistpubs/800-145/SP800-145.pdf (accessed 14 January, 2015).
  12. Siegle, D. (2010). Cloud Computing: A free technology option to promote collaborative learning, Gifted Child Today 33 (4): 41–45.CrossRefGoogle Scholar
  13. The University of Oxford (2015). Cloud computing with the USDC [www document] http://www.it.ox.ac.uk/sites/dandy/files/documents/other/cloudinfosheet.pdf (accessed 14 January 2015).
  14. Zissis, D. and Lekkas, D. (2012). Addressing Cloud Computing Security Issues, Future Generation Computer Systems 28 (3): 583–592.CrossRefGoogle Scholar

Copyright information

© Association for Information Technology Trust 2015

Authors and Affiliations

  • Ayten Öksüz
    • 1
  • Nicolai Walter
    • 1
  • Deborah Compeau
    • 2
  • Raimund Vogl
    • 3
  • Dominik Rudolph
    • 3
  • Jörg Becker
    • 1
  1. 1.University of Münster – ERCISMünsterGermany
  2. 2.Ivey Business SchoolLondonCanada
  3. 3.University of Münster – ZIVMünsterGermany

Personalised recommendations