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Journal of Information Technology

, Volume 10, Issue 4, pp 221–237 | Cite as

The outsourcing of information services: transforming the nature of business in the information industry

  • Thomas D ClarkJr
  • Robert W Zmud
  • Gordon E McCray
Paper

Abstract

The structure of the decision faced by a firm to outsource or to retain information services is developed in this paper. Theory regarding the decision structure is discussed and the results of in-depth interviews with a variety of chief information officers presented. Specifically, the forces that drive the outsourcing decision are identified, the incentives and disincentives of outsourcing relationships being addressed in detail. A framework for contemplating the outsourcing option is presented, followed by recommendations on managing relationships with outsourcing vendors.

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Copyright information

© Association for Information Technology Trust 1995

Authors and Affiliations

  • Thomas D ClarkJr
    • 1
  • Robert W Zmud
    • 2
  • Gordon E McCray
    • 3
  1. 1.College of Business Administration, Louisiana State UniversityBaton RougeUSA
  2. 2.Department of Information and Management SciencesCollege of Business, The Florida State UniversityTallahasseeUSA
  3. 3.Wayne Calloway School of Business and Accountancy, Wake Forest UniversityWinston-SalemUSA

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