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European Journal of Information Systems

, Volume 19, Issue 1, pp 60–75 | Cite as

User experience, satisfaction, and continual usage intention of IT

  • Liqiong DengEmail author
  • Douglas E Turner
  • Robert Gehling
  • Brad Prince
Original Article

Abstract

The purpose of this paper is to develop and test a research model that investigates the effects of user experience with information technology (IT) on user satisfaction with and continual usage intention of the technology. The research model uses the concept of cognitive absorption (CA) to conceptualize the optimal holistic experience that users feel when using IT. A set of hypotheses are proposed regarding the direct and indirect effects of CA on user satisfaction through the perceived utilitarian and hedonic performance and expectation disconfirmation of IT. An online survey was conducted to test the model and its associated hypotheses. The results provided support for the hypothesized effects of CA and indicated its importance for the formation of post-adoption satisfaction and continuance intention with IT.

Keywords

cognitive absorption perceived utilitarian performance perceived hedonic performance expectation disconfirmation IT satisfaction continual usage intention 

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Copyright information

© Operational Research Society 2010

Authors and Affiliations

  • Liqiong Deng
    • 1
    Email author
  • Douglas E Turner
    • 1
  • Robert Gehling
    • 2
  • Brad Prince
    • 1
  1. 1.Richards College of Business, University of West GeorgiaCarrolltonU.S.A.
  2. 2.School of Business, Auburn University at MontgomeryMontgomeryU.S.A.

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