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Corporate Reputation Review

, Volume 12, Issue 4, pp 357–387 | Cite as

A Systematic Review of the Corporate Reputation Literature: Definition, Measurement, and Theory

  • Kent Walker
Academic Research

Abstract

A systematic review of the corporate reputation literature is conducted. The final sample of 54 articles (and one book) consists of well-cited papers, and papers in journals that have published high quality work in corporate reputation. The sample is then analyzed and the three fundamental problems in the reputation literature are addressed – the need for a comprehensive and well-accepted definition, the difficulty in operationalizing corporate reputation, and the ongoing need for more developed theory. Two main findings evolve from this analysis: (1) reputation may have different dimensions and is issue specific, and (2) different stakeholder groups may have different perceptions of corporate reputations. The implications for future research are discussed.

Keywords

corporate reputation definition operationalization organizational identity organizational image systematic review 

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Copyright information

© Palgrave Macmillan, a division of Macmillan Publishers Ltd 2010

Authors and Affiliations

  • Kent Walker
    • 1
  1. 1.Asper School of Business, University of ManitobaWinnipegCanada

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