Journal of Brand ManagementMay 1999, Volume 6, Issue 5, pp 356–357 | Cite as‘The total package’AuthorsAuthors and affiliationsSteve OsborneBook ReviewFirst Online: 01 May 1999 5 Downloads This is a preview of subscription content, log in to check access.Copyright information© Palgrave Macmillan, a division of Macmillan Publishers Ltd 1999Authors and AffiliationsSteve OsborneThere are no affiliations available