Skip to main content

Advertisement

SpringerLink
Log in

Keeping up with patient expectations

  • Feature
  • Published:
BDJ In Practice

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

References

  1. Deloitte. The Deloitte Global Millennial Survey 2019. Available online at: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/millennialsurvey.html (Accessed January 2020).

  2. Gallup. How millennials want to work and live. Available online at: https://www.gallup.com/workplace/238073/millennials-work-live.aspx (Accessed January 2020).

  3. Cone. Cone Communications Millennial CSR Study 2015. Available online at: https://www.conecomm.com/research-blog/2015-cone-communications-millennial-csr-study (Accessed January 2020).

  4. Kiser C Y, Bliss R, Jordan S and Rochlin S. Project ROI Report: Defining the Competitive and Financial Advantages of Corporate Responsibility and Sustainability. Whitepaper available online at: https://www.issuelab.org/resource/project-roi-report-defining-the-competitive-and-financial-advantages-of-corporate-responsibility-and-sustainability.html (Accessed January 2020).

  5. Neilsen. The Evolution of the Sustainability Mindset. Available online at: https://www.nielsen.com/us/en/insights/report/2018/the-education-of-the-sustainable-mindset/ (Accessed January 2020).

  6. Neilsen. The Sustainability Imperative. New Insights on Consumer Expectations. Available online at: https://www.nielsen.com/wp-content/uploads/sites/3/2019/04/global-sustainability-report-oct-2015.pdf (Accessed January 2020).

  7. Imperative. 2019 Workforce Purpose Index. Available online at: https://www.imperative.com/2019wpi (Accessed January 2020).

  8. Forrester. Customer Experiences Drives Revenue Growth, 2016. Available online at: https://go.forrester.com/blogs/16-06-21-customer_experience_drives_revenue_growth_2016/ (Accessed January 2020).

  9. Cone. 2015 Cone Communications/Ebiquity Global CSR Study. Available online at: https://www.conecomm.com/research-blog/2015-cone-communications-ebiquity-global-csr-study (Accessed January 2020).

Download references

Author information

Authors and Affiliations

  1. The CSR Coach, Romsey, UK

    Mark Topley

Authors
  1. Mark Topley
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Mark Topley.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Topley, M. Keeping up with patient expectations. BDJ In Pract 33, 23–25 (2020). https://doi.org/10.1038/s41404-020-0298-7

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1038/s41404-020-0298-7

  • Springer Nature Limited

Search

Navigation