Abstract
This study examined the influence of affect, curiosity, and socialization-related learning on job performance, with 233 service industry employees from a diverse variety of occupations completing surveys at their places of work. Both state and trait curiosity and socialization-related learning (learning associated with employee socialization) were hypothesized to mediate the relationship between affect (operationalized as state and trait anxiety and anger) and job performance. Structural equation analyses indicate that the data are consistent with the theoretical models proposed. As expected, anxiety negatively influences curiosity, socialization-related learning, and job performance; conversely, anger positively influences curiosity, socialization-related learning, and job performance. Overall, the findings suggest that affects indeed predict perception of job performance, but through the mediation of curiosity and the learning associated with the socialization process. These results highlight the importance of the complex interplay between affect, curiosity, and learning when thinking about successful employee socialization and best possible job performance.
This is a preview of subscription content, access via your institution.
Similar content being viewed by others
REFERENCES
Amason, P., & Allen, M. W. (1997). Intraorganizational communication, perceived organizational support, and gender. Sex Roles, 37, 955–977.
Bahn, C. (1989). Police socialization in the eighties: Strains in the forging of an occupational identity. Journal of Police Science and Administration, 12, 390–394.
Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.
Barrick. M. R., & Mount, M. K. (1991). The big five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44, 1–26.
Ben-Zur, H. (2002). Associations of Type A behavior with the emotional traits of anger and curiosity. Anxiety, Stress, and Coping, 15, 95–104.
Ben-Zur, H., & Zeidner, M. (1988). Sex differences in anxiety, curiosity, and anger: A cross-cultural study. Sex Roles, 19, 335–347.
Berlyne, D. E. (1960). Conflict, arousal and curiosity. New York: McGraw-Hill.
Boyle, G. J. (1983). Critical review of state-trait curiosity test development. Motivation and Emotion, 7, 377–397.
Caffray, C. M., & Schneider, S. L. (2000). Why do they do it? Affective motivators in adolescents' decisions to participate in risk behaviours. Cognition and Emotion, 14, 543–576.
Callahan, J. L. (2000a). Emotion management and organizational functions: A case study of patterns in a not-for-profit organization. Human Resource Development Quarterly, 11, 245–267.
Callahan, J. L. (2000b). Emotion work and perceptions of affective culture in a military nonprofit organization. In P. Kuchinke (Ed.), Academy of Human Resource Development Conference Proceeding (Vol. 1, pp. 488–496). Baton Rouge, LA: Academy of Human Resource Development.
Chao, G. T. (1997). Unstructured training and development: The role of organizational socialization. In J. K. Ford, S. W. J. Koslowski, K. Kraiger, E. Salas & M. S. Teachout (Eds.), Improving training effectiveness in work organizations. Mahwah, NJ: Erlbaum.
Chorpita, B. F., & Barlow, D. H. (1998). The development of anxiety: The role of control in the early environment. Psychological Bulletin, 24, 3–21.
Clore, G. L., Ortony, A., & Foss, M. A. (1987). The psychological foundations of the affective lexicon. Journal of Personality and Social Psychology, 53, 751–766.
Cĉté, S. (1999). Affect and performance in organizational settings. Current Directions in Psychological Science, 8, 65–68.
Day, H. I. (1982). Curiosity and the interested explorer. Performance and Instruction, 21, 19–22.
Deffenbacher, J. L., Thwaites, G. A., Wallace, T. L., & Oetting, E. R. (1994). Social skills and cognitive-relaxation approaches to general anger reduction. Journal of Counseling Psychology, 41, 386–396.
Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.
Falcione, R. L., & Wilson, C. E. (1988). In G. M. Goldhaber & G. A. Barnett (Eds.), Hand-book of organizational communication (pp. 151–169). Norwood, NJ: Ablex.
Fineman, S., & Sturdy, A. (1999). The emotions of control: A qualitative exploration of environmental regulation. Human Relations, 52, 631–663.
Fisher, C. D. (1985). Social support and adjustment to work: A longitudinal study. Journal of Management, 11, 39–53.
Fisher, C. D. (1986). Organizational socialization: An integrative review. In G. F. Ferris & K. M. Rowland (Eds.), Research in personnel and human resources management (Vol. 4, pp. 101–145). Greenwich, CT: JAI Press.
Fisher, C. D. (2000). Moods and emotions while working: Missing pieces of job satisfaction? Journal of Organizational Behavior, 21, 185–202.
Fisher, C.D., & Ashkanasy, N. M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21, 123–129.
Fitness, J. (2000). Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates. Journal of Organizational Behavior, 21, 147–162.
Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59, 291–309.
Frijda, N. H. (1994). Emotions are functional, most of the time. In P. Ekman & R. J. Davidson (Eds.), The nature of emotion: Fundamental questions (pp. 122–122). New York: Oxford University Press.
Fullagar, C. J. A., Gallagher, D. G., Gordon, M. E., & Clark, P. F. (1995). Impact of early socialization on union commitment and participation: A longitudinal study. Journal of Applied Psychology, 80, 147–157.
Gardner, P., & Koslowski, S. W. J. (1993). Learning the ropes: Co-ops do it faster. Journal of Cooperative Behavior, 28, 30–41.
George, J. M. (1991). State or trait: Effects of positive mood on prosocial behaviors at work. Journal of Applied Social Psychology, 76, 299–307.
George, J. M. (1996). Trait and state affect. In K. R. Murphy (Ed.), Individual differences and behavior in organizations (pp. 145–171). San Francisco: Jossey-Bass.
George, J. M., & Brief, A. P. (1996). Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 18). Greenwich, CT: JAI Press.
George, J. M., & Jones, G. (1997). Experiencing work: Values, attitudes, and mood. Human Relations, 50, 393–416.
George, J. M., & Zhou, J. (2002). Understanding when bad moods foster creativity and good ones don't: The role of context and clarity of feelings. Journal of Applied Psychology, 87, 687–697.
Grandey, A. A., Tam, A. P., & Brauburger, A. L. (2002). Affective states and traits in the workplace: Diary and survey data from young workers. Motivation and Emotion, 26, 31–55.
Higgins, L. F., Qualls, S. H., & Cougar, J. D. (1992). The role of emotions in employee creativity. The Journal of Creative Behavior, 26, 119–129.
Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. University of California Press: Berkeley, CA.
Hochwarter, W. A., Perrewe, P. L., Ferris, G. R., & Brymer, R. A. (1999). Job satisfaction and performance: The moderating effects of value attainment and affective disposition. Journal of Vocational Behavior, 54, 296–313.
Hockey, G. R. J., Maule, A. J., Clough, P. J., & Bdzola, L. (2000). Effects of negative mood states on risk in everyday decision making. Cognition and Emotion, 14, 823–856.
Izard, C. (2002). Translating emotion theory and research into preventative interventions. Psychological Bulletin, 128, 796–824.
Jalagas, D. S., & Bommer, M. (1999). A comparison of the impact of past and the threat of future downsizings on workers. Journal of Social Behavior and Personality, 14, 89–100.
Kline, R. B. (1998). Principles and practice of structural equation modeling. New York: The Guilford Press.
Kozlowski, S. W. J. (1995). Organizational change, informal learning, and adaptation: Emerging trends in training and continuing education. The Journal of Continuing Higher Education, 43, 2–11.
Lazarus, R. (1994). Universal antecedents of the emotions. In P. Ekman & R. J. Davidson (Eds.), The nature of emotion: Fundamental questions (pp. 163–171). New York: Oxford University Press.
Lee, D. M. S. (1994). Social ties, task-related communication and first job performance of young engineers. Journal of Engineering and Technology Management, 11, 203–228.
Lemerise, E. A., & Dodge, K. A. (2000). The development of anger and hostile interactions. In M. Lewis, and J. M. Haviland-Jones (Eds.), Handbook of emotions (2nd ed., pp. 594–606). New York: The Guilford Press.
Lewis, K. M. (2000). When leaders display emotion: How followers respond to negative emotional expression of male and female leaders. Journal of Organizational Behavior, 21, 221–234.
Lin, M. C., Endler, N. S., & Kocovski, N. L. (2001). State and trait anxiety: A cross-cultural comparison of Chinese and Caucasian students in Canada. Current Psychology, 20, 95–111.
Mandler, G. (1984). Mind and body: The psychology of emotion and stress. New York: Norton.
Miller, V. D., & Jablin, F. M. (1991). Information seeking during organizational entry: Influences, tactics, and a model of the process. Academy of Management Review, 16, 92–120.
McCloy, R. A., Campbell, J. P., & Cudek, R. (1994). A confirmatory test of a model of performance determinants. Journal of Applied Psychology, 79, 493–504.
Morrison, E. W. (1993). Newcomer information seeking: Exploring types, modes, sources, and outcomes. Academy of Management Journal, 36, 557–589.
Morton, S. (1993). Socialization-related learning, job satisfaction, and commitment for new employees in a federal agency. Unpublished doctoral dissertation, Virginia Polytechnic Institute and State University.
Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475–480.
Ostroff, C., & Kozlowski, S. W. (1992). Organizational socialization as a learning process: The role of information acquisition. Personnel Psychology, 45, 849–874.
Reeve, J. (1989). The interest-enjoyment distinction in intrinsic motivation. Motivation and Emotion, 13, 83–103.
Reichers, A. E., Wanous, J. P., & Steele, K. (1987). Design and implementation issues in socializing (and resocializing) employees. Human Resource Planning, 17, 17–25.
Reio, T. G., Jr., & Wiswell, A. K. (2000). Field investigation of the relationship among adult curiosity, workplace learning, and job performance. Human Resource Development Quarterly, 11, 5–30.
Rodrique, J. R., Olson, K. R., & Marley, R. P. (1987). Induced mood and curiosity. Cognitive Therapy and Research, 11, 101–106.
Rozell, E. J., & Gardner, W. L., III. (2000). Cognitive, motivation, and affective processes associated with computer-related performance: A path analysis. Computers in Human Behavior, 16, 199–222.
Rusting, C. L., and Jones, J. T. (2000). Effects of trait and state anger on judgments of ambiguous stimuli. In Proceedings of the Paper Presented at American Psychological Association Annual Conference, Boston, MA.
Saks, A. M. (1996). The relationship between the amount and helpfulness of entry training and work outcomes. Human Relations, 49, 429–451.
Saks, A. M., & Ashforth, B. E. (1997). Organizational socialization: Making sense of the past and present as a prologue for the future. Journal of Vocational Behavior, 51, 234–279.
Schein, E. H. (1988). Organizational socialization and the profession of management. Sloan Management Review, 53–64.
Spielberger, C. D., Jacobs, G., Crane, R., Russell, S., Westberry, L., Barker, L., Johnson, E., Knight, J., & Marks, E. (1980). Unpublished manuscript, Preliminary manual for the State-Trait Personality Inventory (STPI), University of South Florida.
Spielberger, C. D., & Starr, L. M. (1994). Curiosity and exploratory behavior. In H. F. O'Neil, Jr. & M. Drillings (Eds.), Motivation: Theory and research (pp. 221–243). Hillsdale, NJ: Erlbaum.
Staw, B. M., Sutton, R. I., & Pelled, L. H. (1994). Employee positive emotion and favorable outcomes at work. Organizational Science, 5, 51–71.
Tobias, S. (1985). Test anxiety: Interference, defective skills, and cognitive capacity. Educational Psychologist, 20, 135–142.
Torroco, R. J. (Ed.) (1999). Performance improvement theory and practice. San Francisco: Berrett-Koehler Communications.
Turnbull, S. (1999). Emotional labour in corporate change programmes: The effects of organizational feeling rules on middle managers. Human Resource Development International, 2, 125–146.
Wanberg, C. R., & Kammeyer-Mueller, J. D. (2000). Predictors and outcomes of proactivity in the socialization process. Journal of Applied Psychology, 85, 373–385.
Weiner, B, & Graham, S. (1989). Understanding the motivational role of affect: Lifespan research from an attributional perspective. Cognition and Emotion, 4, 401–419.
Yerkes, R. M., and Dodson, J. D. (1908). The relation of strength of stimulus to rapidity of habit formation. Journal of Comparative Neurology, 18, 459–482.
Author information
Authors and Affiliations
Rights and permissions
About this article
Cite this article
Reio, T.G., Callahan, J.L. Affect, Curiosity, and Socialization-Related Learning: A Path Analysis of Antecedents to Job Performance. Journal of Business and Psychology 19, 3–22 (2004). https://doi.org/10.1023/B:JOBU.0000040269.72795.ce
Issue Date:
DOI: https://doi.org/10.1023/B:JOBU.0000040269.72795.ce