Computer Supported Cooperative Work (CSCW)

, Volume 12, Issue 3, pp 241–266 | Cite as

Making a Case in Medical Work: Implications for the Electronic Medical Record

  • Mark Hartswood
  • Rob Procter
  • Mark Rouncefield
  • Roger Slack


The introduction of theelectronic medical record (EMR) is widely seenby healthcare policy makers and servicemanagers alike as a key step in the achievementof more efficient and integrated healthcareservices. However, our study of inter-servicework practices reveals important discrepanciesbetween the presumptions of the role of the EMRin achieving service integration and the waysin which medical workers actually use andcommunicate patient information. These lead usto doubt that technologies like the EMR candeliver their promised benefits unless there isa better understanding of the work they areintended to support and the processes used inits development and deployment becomesignificantly more user-led.

collaborative work CSCW design electronic medical record healthcare membership categorisation service integration 


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Copyright information

© Kluwer Academic Publishers 2003

Authors and Affiliations

  • Mark Hartswood
    • 1
  • Rob Procter
    • 1
  • Mark Rouncefield
    • 2
  • Roger Slack
    • 1
  1. 1.Institute for Communicating and Collaborative SystemsUniversity of EdinburghScotland
  2. 2.CSCW Research Centre, Department of ComputingUniversity of LancasterU.K.

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