Abstract
This study evaluates the relationship of unit management attitudes to a robust measure of unit performance. A global indicator that is sensitive to a variety of problems is called a robust indicator. A standardized employee attitude survey was conducted with restaurant unit managers revealing differences between those at below and above average performing units. The value to organizations for examining performance and employee attitudes is discussed.
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Orban, J.A., Harris, J.A. Relation of Unit Management Attitudes and Robust Unit Performance. Journal of Business and Psychology 12, 379–385 (1998). https://doi.org/10.1023/A:1025035715898
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DOI: https://doi.org/10.1023/A:1025035715898