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Job Satisfaction of Psychiatric Hospital Employees: A New Measure of an Old Concern

Administration and Policy in Mental Health and Mental Health Services Research volume 30, pages 437–452 (2003)Cite this article

Abstract

The authors report on the factor structure of an employee satisfaction questionnaire designed for use with psychiatric hospital employees. The actions and attitudes of management were, by far, the single most prominent factor. This factor captures the extent to which management respects workers, operates with honesty and integrity, promotes efficiency, and has open lines of communication with employees. By surveying employees about the 15 items of this factor, psychiatric hospital managers can obtain a sense of their employees' overall satisfaction. Hospitals must hire and train managers who can convey the qualities represented in this satisfaction factor. It is also important for hospital managers to recognize that employee satisfaction is strongly related to how employee complaints are handled, how employees perceive the quality of patient care, and the extent to which employees believe the hospital serves the greater community.

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Affiliations

  1. Children, Youth, and Families Consortium, The Pennsylvania State University, 105 Health and Human Development East Building, University Park, PA, 16802–6500

    Keith R. Aronson

  2. Vanderbilt University Counseling and Psychological Services, Nashville, Tennessee

    Nicholas Sieveking

  3. University of Miami, USA

    Jean-Phillipe Laurenceau

  4. Bellet, Sieveking, and Associates, Nashville, Tennessee

    William Bellet

Authors
  1. Keith R. Aronson
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  2. Nicholas Sieveking
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  3. Jean-Phillipe Laurenceau
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  4. William Bellet
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Aronson, K.R., Sieveking, N., Laurenceau, JP. et al. Job Satisfaction of Psychiatric Hospital Employees: A New Measure of an Old Concern. Adm Policy Ment Health 30, 437–452 (2003). https://doi.org/10.1023/A:1024645731339

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  • DOI: https://doi.org/10.1023/A:1024645731339

  • employee relations
  • psychiatric hospital management
  • human relations
  • job satisfaction
  • mental health workers