Abstract
Feedback from students can informimprovement in higher education institutionsand be part of the students' role in universitymanagement. To be effective it is important to`close the loop': from student views, throughidentifying issues and delegatingresponsibility for action, to informingstudents of the action resulting from theirexpressed views. The focus of this paper is theStudent Satisfaction Approach, aninstitution-wide survey used internationally.The paper explores the different waysuniversities feed back information to studentsfollowing institution-wide surveys, includingthe different presentation styles and the typesof issues that are presented to students,drawing on international examples.
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Watson, S. Closing the Feedback Loop: Ensuring Effective Action from Student Feedback. Tertiary Education and Management 9, 145–157 (2003). https://doi.org/10.1023/A:1023586004922
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DOI: https://doi.org/10.1023/A:1023586004922