COSMOSS, BT‘s customer-oriented system for the management of special services, was implemented in early 1994. It is a large 3270-based multiple virtual storage (MVS) system using CICS, DB2 and BT Middleware. Though seen by some as a legacy system cloned from the customer service system (CSS), COSMOSS is very forward looking in its attempts to anticipate and accommodate change. This paper discusses the COSMOSS design approach and in particular how it tackles problems associated with the inevitability of change.
This is a preview of subscription content, access via your institution.
Harrison P F: ‘Customer service system — past, present and future’, BT Technol J, 15,No 1, pp 29–45 (January 1997).
Cordingley E S and Dai H: ‘Encapsulation — an issue for legacy systems’, BT Technol J, 11,No 3, pp 52–64 (July 1993).
White P: ‘A service system for major customers’, BT Technol J, 15,No 1, pp...... (January 1997).
Calladine J: ‘BT Middleware — software as infrastructure’, BT Technol J, 15,No 1, pp 81–86 (January 1997).
Garwood G J: ‘Work Manager’, BT Technol J, 15,No 1, pp 58–68 (January 1997).
About this article
Cite this article
Chandler, J. Management of special services — designing for a changing world. BT Technology Journal 15, 87–97 (1997). https://doi.org/10.1023/A:1018687313760
- Information System
- Communication Network
- User Interface
- Legacy System
- Service System