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Decision Support in Virtual Organizations: The Case for Multi-Agent Support

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Abstract

The new economy, which is being formed by the Internet-based e-commerce and the now emerging mobile commerce, may become what Martin calls a cyber economy. This will combine traditional business with the new e- and mobile business, and will be driven by a new breed of online customers, who operate both wired and wireless networks, who will expect fast delivery, easier transactions and more fact-based information. The cyber economy requires that business is operated with virtual organisations and that decision making in this context – virtual organisations and the cyber economy – will require new and advanced forms of decision support. We have found that a useful decision platform can be built around hyperknowledge and the use of multiple software agents, if the core of these agents is built on fuzzy logic and approximate reasoning.

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  1. IAMSR/Abo Akademi University, DataCity, B 6734, 20520, Turku, Finland

    Christer Carlsson

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Carlsson, C. Decision Support in Virtual Organizations: The Case for Multi-Agent Support. Group Decision and Negotiation 11, 185–221 (2002). https://doi.org/10.1023/A:1015279915874

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