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Consumers' Trust in a Brand and the Link to Brand Loyalty

Journal of Market-Focused Management volume 4, pages 341–370 (1999)Cite this article

Abstract

Brands are important in the consumer market. They are the interface between consumers and the company, and consumers may develop loyalty to brands. This study proposes that trust in a brand is important and is a key factor in the development of brand loyalty. Factors hypothesized to influence trust in a brand include a number of brand characteristics, company characteristics and consumer-brand characteristics. Respondents representing a broad spectrum of Singapore consumers were surveyed. The findings reveal that brand characteristics are relatively more important in their effects on a consumer's trust in a brand. The results also show that trust in a brand is positively related to brand loyalty. Marketers should, therefore, take careful consideration of brand factors in the development of trust in a brand.

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  1. Department of Marketing, National University of Singapore, FBA1, 15 Law Link, Republic of Singapore, 117591

    Geok Theng Lau (Assistant Professor)

  2. Singapore Telecommunications Private Limited, Singapore

    Sook Han Lee (Marketing Manager)

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Lau, G.T., Lee, S.H. Consumers' Trust in a Brand and the Link to Brand Loyalty. Journal of Market-Focused Management 4, 341–370 (1999). https://doi.org/10.1023/A:1009886520142

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  • trust
  • loyalty
  • branding